Outlet Manager

SOFITEL; Los Angeles (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Heartists program access

Accor ALL benefits

Job summary

SOFITEL in Los Angeles is seeking an Outlet Manager to lead the food and beverage operations with a customer‑focused approach and drive exceptional dining experiences. You will coach the team, manage daily operations, and oversee budgeting to maximize profitability.

The role requires strong leadership, attention to detail, and a commitment to luxury hospitality standards. PM shifts and a competitive compensation package accompany opportunities for professional growth.

Qualifications

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting.
• Proven experience managing point of sale (POS) systems and related technology platforms.
• Proficiency with Microsoft Windows applications and general computer literacy.
• Excellent communication and organizational skills with strong attention to detail.
• Demonstrated problem-solving and conflict resolution abilities.
• Strong interpersonal skills with the ability to work collaboratively across all organizational levels.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism.
• Knowledge of food safety regulations, health codes, and sanitation best practices.

Responsibilities

• Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
• Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
• Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
• Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
• Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
• Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
• Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
• Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
• Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
• Perform other duties as assigned in support of business needs.

Skills

Outlet management

POS systems

Windows literacy

Guest service

Team leadership

Budgeting

Cost control

Communication

Food safety

Interpersonal skills

Tools

POS systems

Job description

• Compensation: USD 90000 - USD 100000 - yearly

Company Description

Be ready to elevate your skills and ability. Join our hotel community, andyou can surpass your own expectations as well as those of our guests.We will encourage you explore innovative ways to enhance every guestexperience, as you continue to master your craft. When you help us toachieve pioneering heights in luxury hospitality, your own excellence willshine through.

Job Description

We are seeking an enthusiastic and detail-oriented OutletManagerto join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.

• Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
• Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
• Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
• Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
• Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
• Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
• Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
• Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
• Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
• Perform other duties as assigned in support of business needs.

Qualifications

• Minimum 3years of food and beverage leadership or management experience in a hospitality setting
• Proven experience managing point of sale (POS) systems and related technology platforms
• Proficiency with Microsoft Windows applications and general computer literacy
• Excellent communication and organizational skills with strong attention to detail
• Demonstrated problem-solving and conflict resolution abilities
• Strong interpersonal skills with the ability to work collaboratively across all organizational levels
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
• Knowledge of food safety regulations, health codes, and sanitation best practices
• Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
• Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
• Ability to remain calm, courteous, and empathetic when addressing challenging situations

Additional Information

When you become one of our Heartists, you will also be a member of theAccor group with all the benefits that it brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping).

Confidentiality:

All your information will be kept confidential according to EEO guidelines.

Visa Requirements:

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Schedule:

Varies (mainly PM)

Pay Range:

$90,000 - $100,000 annually

Hiring Process & Timeline:

• First-Round Interviews - Candidates selected to move forward will be invited to interview on Friday, 8/28through Thursday, 9/03, between 11:00AMand 4:00PM.
• Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Friday, 9/04and Saturday, 9/12, between 9:00AM and 6:00PM.
• Final Interviews - Candidates advancing to the final stage should plan to be available between Monday, 9/14and Friday, 9/18, between 9:00AM and 2:00PM.
• Hiring Decision - A final hiring decision is expected shortly after the final interview stage.

Interview timing may be adjusted based on scheduling availability.