Food Beverage Operations Manager

SOFITEL; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Medical, Dental and Vision Insurance

401K

Discounted rates Accor worldwide

Learning programs through Academies

Growth opportunities across property &

Planet 21 CSR activities

Job summary

SOFITEL in Washington, DC is seeking a Food & Beverage Operations Manager to lead the F&B team across Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center. You will drive the service vision, develop revenue opportunities, ensure brand standards, and supervise ambassadors while balancing administration and guest satisfaction in a luxury hotel setting.

The role requires strong leadership, interpersonal skills, and flexibility to work afternoons/evenings and

Qualifications

• Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset.
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset.
• Hands on management style with ability to prioritize and lead through example.
• Strong organizational skills.
• Excellent interpersonal skills, with great communication ability.
• Must be available to work afternoon/evening shifts and weekends.

Responsibilities

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure ambassadors are trained and reflect brand standards with proper grooming and uniforms.
• Manage and develop audit programs of brand standards and conduct coaching sessions.
• Be present with ambassadors in F&B areas while balancing administrative needs.
• Ensure departmental schedules reflect service commitments and productivity goals.
• Oversee cleanliness, maintenance, and storage procedures of operations.
• Participate in ordering, inventory, and monitor use of supplies.
• Execute opening and closing checklists.
• Review daily reports and communicate special requirements to the team.
• Conduct daily shift briefings to prepare ambassadors for service.
• Ensure proper cash handling procedures and accounting standards.
• Maintain a safe and healthy work environment for ambassadors and guests.
• Oversee day-to-day operation of F&B areas in collaboration with other managers.

Skills

Food & Beverage Management

Operations Management

Hospitality Industry

Interpersonal Skills

Communication Skills

Tools

POS (Silverware)

Microsoft Office

Job description

Food & Beverage Operations Manager

As Food & Beverage Operations Manager, you will work closely with other operational managers to enhance processes, efficiency, and service. The candidate will have a proactive approach to hospitality and will constantly strive to innovate and implement new ideas to enhance our service product. This leader will be overseeing Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center outlets.

What is in it for you:

• Competitive salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following: ****

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
• Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
• Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
• Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both ambassadors and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Qualifications:

Qualifications

Your experience and skills include:

• Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting