Food Beverage Operations Manager

SOFITEL; Washington (District of Columbia); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid Time Off

Medical, Dental and Vision Insurance

401K

Discounted rates Accor worldwide

Learning programs through Academies

Growth opportunities across property &

Planet 21 CSR activities

Descripción de la vacante

SOFITEL in Washington, DC is seeking a Food & Beverage Operations Manager to lead the F&B team across Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center. You will drive the service vision, develop revenue opportunities, ensure brand standards, and supervise ambassadors while balancing administration and guest satisfaction in a luxury hotel setting.

The role requires strong leadership, interpersonal skills, and flexibility to work afternoons/evenings and

Formación

• Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset.
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset.
• Hands on management style with ability to prioritize and lead through example.
• Strong organizational skills.
• Excellent interpersonal skills, with great communication ability.
• Must be available to work afternoon/evening shifts and weekends.

Responsabilidades

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure ambassadors are trained and reflect brand standards with proper grooming and uniforms.
• Manage and develop audit programs of brand standards and conduct coaching sessions.
• Be present with ambassadors in F&B areas while balancing administrative needs.
• Ensure departmental schedules reflect service commitments and productivity goals.
• Oversee cleanliness, maintenance, and storage procedures of operations.
• Participate in ordering, inventory, and monitor use of supplies.
• Execute opening and closing checklists.
• Review daily reports and communicate special requirements to the team.
• Conduct daily shift briefings to prepare ambassadors for service.
• Ensure proper cash handling procedures and accounting standards.
• Maintain a safe and healthy work environment for ambassadors and guests.
• Oversee day-to-day operation of F&B areas in collaboration with other managers.

Conocimientos

Food & Beverage Management

Operations Management

Hospitality Industry

Interpersonal Skills

Communication Skills

Herramientas

POS (Silverware)

Microsoft Office

Descripción del empleo

Food & Beverage Operations Manager

As Food & Beverage Operations Manager, you will work closely with other operational managers to enhance processes, efficiency, and service. The candidate will have a proactive approach to hospitality and will constantly strive to innovate and implement new ideas to enhance our service product. This leader will be overseeing Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center outlets.

What is in it for you:

• Competitive salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following: ****

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
• Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
• Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
• Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both ambassadors and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Qualifications:

Qualifications

Your experience and skills include:

• Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting