Outlet Manager

Sofitel; Beverly Hills (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Accor Heartists benefits

Job summary

Sofitel Beverly Hills is seeking an enthusiastic Outlet Manager to lead our hotel food and beverage operations, delivering exceptional dining experiences while upholding luxury service standards. This role trains and motivates the team, manages daily operations, controls labor and costs, and ensures compliance with health, safety, and alcohol regulations to maximize guest satisfaction.

Collaborate with culinary and hotel leadership to optimize menus, pricing, and promotions while driving

Qualifications

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting.
• Experience managing POS systems and related technology platforms.
• Excellent communication and organizational skills with strong attention to detail.
• Demonstrated problem-solving and conflict resolution abilities.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism.
• Knowledge of food safety regulations, health codes, and sanitation best practices.

Responsibilities

• Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
• Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
• Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
• Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
• Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
• Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
• Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
• Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
• Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
• Perform other duties as assigned in support of business needs.

Skills

F&B leadership

POS systems proficiency

Windows proficiency

Excellent communication

Organizational skills

Problem-solving

Interpersonal skills

Customer-focused

Calm under pressure

Attention to detail

Tools

POS systems

Microsoft Windows

Hospitality software

Job description

Company Description

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

Job Description

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.

• Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
• Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
• Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
• Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
• Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
• Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
• Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
• Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
• Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
• Perform other duties as assigned in support of business needs.

Qualifications

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
• Proven experience managing point of sale (POS) systems and related technology platforms
• Proficiency with Microsoft Windows applications and general computer literacy
• Excellent communication and organizational skills with strong attention to detail
• Demonstrated problem-solving and conflict resolution abilities
• Strong interpersonal skills with the ability to work collaboratively across all organizational levels
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
• Knowledge of food safety regulations, health codes, and sanitation best practices
• Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
• Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
• Ability to remain calm, courteous, and empathetic when addressing challenging situations

Additional Information

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Schedule: Varies (mainly PM)

Pay Range: $90,000 - $100,000 annually

Hiring Process & Timeline

• First-Round Interviews - Candidates selected to move forward will be invited to interview on Friday, 8/28 through Thursday, 9/03, between 11:00AM and 4:00PM.
• Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Friday, 9/04 and Saturday, 9/12, between 9:00AM and 6:00PM.
• Final Interviews - Candidates advancing to the final stage should plan to be available between Monday, 9/14 and Friday, 9/18, between 9:00AM and 2:00PM.
• Hiring Decision - A final hiring decision is expected shortly after the final interview stage.

Interview timing may be adjusted based on scheduling availability.