Restaurant Outlets Manager

Hilton Los Angeles/Universal City; Los Angeles (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

401(k) with company matching

Complimentary Employee Meals

Exclusive worldwide Hilton employee旅行"

Job summary

Hilton Los Angeles/Universal City is seeking a Restaurant Outlets Manager to oversee daily F&B operations across hotel outlets, driving guest satisfaction and profitability.

You will lead a team of supervisors, servers, bartenders, cooks, and support staff, ensuring service quality and adherence to brand standards while managing budgets and costs.

Qualifications

• Minimum of 3 years of progressive restaurant management experience, preferably in an upscale or high-volume hotel environment.
• ServSafe and TIPS certifications (or ability to obtain).
• Proficient in PMS & POS systems and labor management tools.
• Strong leadership with a hands-on, guest-first approach.
• Excellent communication and collaboration across departments.
• Financial acumen with experience managing labor and cost controls.
• Experience managing multiple outlets in a high-volume, full-service F&B environment.

Responsibilities

• Oversee all food and beverage operations in all hotel F&B outlets.
• Ensure smooth daily operations, staffing, inventory, and equipment management.
• Recruit, hire, train, and mentor F&B staff to meet service standards.
• Lead and develop a team of supervisors, servers, bartenders, cooks, and support staff.
• Monitor guest feedback and address issues to maintain high satisfaction.
• Develop pricing strategies with Culinary team and key personnel.
• Prepare and manage departmental budgets and monitor profitability.
• Ensure compliance with health, safety, and alcohol service regulations.
• Collaborate with marketing to promote F&B offerings and revenue.
• Provide regular reports on key metrics and performance.

Skills

Leadership

Guest-first

Hiring & training

Budgeting & cost controls

P&L understanding

Multi-outlet management

Staff development

Quality standards

Compliance & safety

Tools

PMS & POS systems

Labor management tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Officials / manager Los Angeles, CA, US

11 days ago Requisition ID: 2145

Salary Range: $75,000.00 To $80,000.00 Annually

JOB OVERVIEW

The Restaurant Outlets Manager will oversee the daily operations of all food and beverage services within the hotel. This includes managing staff, ensuring guest satisfaction, maintaining quality control, and maximizing profitability. As a critical member of the leadership team, the Restaurant Outlet Manager will ensure exceptional dining experiences while upholding Hilton's standards of excellence, enhancing guest experiences, and driving operational success.

WHAT WE OFFER

• Pay rate: $75,000-80,000 annually
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program
• ... and more

DUTIES AND RESPONSIBILITIES

• Oversee all food and beverage operations in all hotel F&B outlets
• Ensure smooth and efficient daily operations, including staffing, inventory, and equipment management
• Maintain a safe, clean, and well-organized work environment for both guests and employees
• Recruit, hire, train, and mentor F&B staff, ensuring high performance, motivation, and engagement
• Lead and develop a team of supervisors, servers, bartenders, cooks, and support staff, ensuring all employees are adequately trained in hotel’s service standards
• Conduct performance reviews and establish clear objectives for team members
• Monitor guest feedback to ensure high levels of satisfaction, quickly addressing any issues or concerns
• Implement strategies to enhance the guest dining experience, maintain quality standards, and improve service delivery
• Promote a guest-first attitude across all food and beverage operations
• Prepare and manage departmental budgets, monitor costs, and achieve profitability targets
• Control food and beverage costs, including inventory management and waste reduction initiatives
• Develop pricing strategies in collaboration with the Culinary team and other key personnel
• Analyze financial performance reports and adjust operational strategies as necessary
• Ensure compliance with health and safety regulations, including food safety, sanitation, and alcohol service
• Monitor the quality of food and beverage offerings, ensuring consistency and adherence to brand standards
• Ensure compliance with all local, state, and federal regulations, including licensing and labor laws
• Collaborate with the marketing team to develop and implement promotional strategies for F&B offerings, enhancing the hotel’s revenue
• Monitor market trends, guest preferences, and competitor offerings to recommend and implement innovative programs and menu adjustments
• Assist in planning and organizing events, banquets, and conferences, ensuring seamless execution of F&B services
• Maintain accurate records of operations, including staffing levels, guest feedback, and financial performance
• Provide regular reports to the management on key metrics, trends, and recommendations for improvement
• Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• Minimum of 3 years of progressive restaurant management experience, preferably in an upscale or high-volume hotel environment
• Proven ability to lead and inspire a team with a hands-on, guest-first approach
• ServSafe and TIPS certifications (or ability to obtain)

Required Skills/Abilities

• Proficient in PMS & POS systems and labor management tools
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally across departments
• Financial acumen with experience managing labor, and cost controls
• Experience managing multiple outlets in a high-volume, full-service F&B environment
• Strong leadership abilities with a proven track record of hiring, training, and managing large, diverse teams
• Strong financial acumen with the ability to read and act on P&L statements, forecasts, and performance metrics
• Experience implementing and maintaining SOPs and quality control systems across various dining outlets

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.