PM Front Desk Agent
SOFITEL
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Benefits offered by this job
Job summary
Sofitel Los Angeles invites a Front Desk Agent to warmly welcome guests and deliver personalized, luxurious service. You will handle check-in/check-out, upsell hotel services, and coordinate with Concierge for tailored experiences, while maintaining immaculate guest records and privacy.
The role emphasizes guest interaction, knowledge of local attractions, and contributing to a Magnifique guest stay in a high-end environment.
Qualifications
- Front Desk, Hospitality or Customer Service
- Opera
- HotSos
- Micros
- Outlook
- Knowledge of the Luxury Environment
- Foreign Language Helpful
- MS Word, Excel
- Typing speed 60 wpm
- Able to stand 8 hours a day
- Fluent English language
- French or Spanish language a plus
Responsibilities
- Check-in & Check-out hotel guests (verify credit card & ID, secure payment & signed registration)
- Maintain guest confidentiality and security
- Ensure guest payment methods are in good standing
- Engage guests in public areas and answer questions
- Upsell rooms and promote hotel services and events
- Complete daily cashiering reports and guest requests in HOTSOS/Micros systems
- Orient guests and explain property amenities
- Promote Le Club loyalty program and VIP benefits
- Input and track guest requests in HOTSOS
- Provide Concierge-style assistance and resolve guest issues
Skills
Tools
Job description
Job Description
Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
- Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
- Maintain Guest confidentiality and security at all times
- Ensure guest methods of payment are in good standing at all times
- Engage guests in public area to direct and answer questions.
- Connect with guests during check-in for Cousu-main Opportunities
- Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
- Orient guests in the hotel and help them to understand the property and amenities
- Promote and enroll guests into our Loyalty program “Le Club”
- Recognize and highlight benefits for all VIP guests
- Upsell guests rooms and promote all hotel services and events.
- Complete daily reports to manage all guest credit card balances and billing
- Complete daily reports for guest requests and room preferences
- Assist in guest problem resolution
- Maintain a cash bank for guest transactions
- Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
- Input and track all guest requests through the “HOTSOS” program
- Engage in the implementation of all Sofitel Standards in the Front Office
- Exude a professional and luxury demeanor at all times
- PBX phone operations
- Room Service order taking and placing on Micros
- Maintaining the Hotel Business center
- Concierge services
- Lobby duty (greeting & engaging guests)
- Assist guest with directions and information in the area
- Assist in keeping public areas tidy at all times
Qualifications
- Front Desk, Hospitality or Customer Service
- Opera
- HotSos
- Micros
- Outlook
- Knowledge of the Luxury Environment
- Foreign Language Helpful
- MS word, excel
- Ability to type at least 60 wpm
- Able to stand at least 8 hours a day
- Fluent English Language
- French or Spanish Language a Plus
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Additional Information
When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).
Discover more, at careers.accor.com
- 401(k)
- 401(k) matching
- AD&D insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance (Medical/Dental/Vision)
- Paid Holidays
- Life insurance
- Paid time off
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
- First-Round Interviews - Candidates selected to move forward will be invited to interview on Monday, 8/24 through Friday, 8/26, between 11:00AM and 4:00PM.
- Final Interviews - Candidates advancing to the final stage should plan to be available between Monday, 8/31 and Friday, 9/04 between 2:00PM and 4:30PM.
- Hiring Decision - A final hiring decision is expected shortly after the final interview stage.
Interview timing may be adjusted based on scheduling availability.
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