PM Front Desk Agent

SOFITEL; Los Angeles (CA); On-site; USD 3,857,000 - 5,235,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Employee assistance program

Flexible spending account

Health insurance (Medical/Dental/Vison

Paid Holidays

Life insurance

Paid time off

Job summary

Sofitel Los Angeles is seeking a Front Desk Agent to deliver personalized, luxury service to guests from check-in to check-out. You will manage reservations, assist in room service orders, and promote the Le Club loyalty program while upholding Sofitel standards.

As the first point of contact, you will connect with guests in the lobby, provide area knowledge, and ensure a seamless arrival and departure experience, maintaining confidentiality and accuracy in all transactions.

Qualifications

• Experience in Front Desk or hospitality or customer service.
• Knowledge of Opera, HotSOS, Micros and Outlook.
• Typing at least 60 words per minute.
• Able to stand for at least 8 hours daily.
• French or Spanish language a plus.

Responsibilities

• Check-in and check-out hotel guests; verify payment methods and registration.
• Promote loyalty program Le Club and upsell hotel services.
• Assist in PBX operations and room service orders; maintain public areas.

Skills

Front Desk

Hospitality

Customer Service

Knowledge of Luxury Environment

Typing speed 60 wpm

Able to stand 8 hours

French or Spanish language

Tools

Opera

HotSOS

Micros

Outlook

Job description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest.

Job Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.

Primary Duties:

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
• Maintain Guest confidentiality and security at all times
• Ensure guest methods of payment are in good standing at all times
• Engage guests in public area to direct and answer questions.
• Connect with guests during check-in for Cousu-main Opportunities
• Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
• Orient guests in the hotel and help them to understand the property and amenities
• Promote and enroll guests into our Loyalty program “Le Club”
• Recognize and highlight benefits for all VIP guests
• Upsell guests rooms and promote all hotel services and events.
• Complete daily reports to manage all guest credit card balances and billing
• Complete daily reports for guest requests and room preferences
• Assist in guest problem resolution
• Maintain a cash bank for guest transactions
• Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
• Input and track all guest requests through the “HOTSOS” program
• Engage in the implementation of all Sofitel Standards in the Front Office
• Exude a professional and luxury demeanor at all times

Secondary Duties:

• PBX phone operations
• Room Service order taking and placing on Micros
• Maintaining the Hotel Business center
• Assist guest with directions and information in the area
• Assist in keeping public areas tidy at all times

Qualifications

• Front Desk, Hospitality or Customer Service
• Opera
• HotSos
• Micros
• Outlook
• Knowledge of the Luxury Environment
• Ability to type at least 60 wpm
• Able to stand at least 8 hours a day
• French or Spanish Language a Plus

Essential Physical Tasks:Some moving or lifting luggage, constant standing and walking

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

When you become one of our Heartists®, you will also be a member of theAccor group with all the benefits that it brings. The ALL Heartists® programis the benefits program dedicated to Accor Heartists®. It provides employeeswith the opportunity to enjoy living life to its fullest with memorable experiencesthroughout the year, thanks to preferential rates in hotels and exclusivediscounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

• 401(k)
• 401(k) matching
• AD&D insurance
• Employee assistance program
• Flexible spending account
• Health insurance (Medical/Dental/Vision)
• Paid Holidays
• Life insurance
• Paid time off

Confidentiality:All your information will be kept confidential according to EEO guidelines.

Visa Requirements:Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorizationdocuments.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Pay: $32.50 per hour

Schedule:PM Shift (3:00PM - 11:30PM)

Hiring Process & Timeline:To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:

• First-Round Interviews -Candidates selected to move forward will be invited to interview on Monday, 8/24through Friday, 8/26, between 11:00AMand 4:00PM.
• Final Interviews -Candidates advancing to the final stage should plan to be available between Monday, 8/31and Friday, 9/04 between 2:00PM and4:30PM.
• Hiring Decision -A final hiring decision is expected shortly after the final interview stage.

Interview timing may be adjusted based on scheduling availability.