Outlet Keyholder: Frontline Customer Service & Store Ops

Brobston Group; Merrimack (NH); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Brobston Group is seeking an Outlet Keyholder in Merrimack, NH to drive sales and store profitability through outstanding customer service and effective merchandising. The role supports opening/closing procedures and provides supervisory assistance when store leaders are unavailable.

The position requires a high school diploma or equivalent, strong interpersonal skills, and the ability to lift up to 50 pounds while standing for extended periods.

Qualifications

• Customer-focused service skills required.
• Ability to engage customers and assist on the sales floor.
• Good reading and interpretation of instructional documents.
• Strong interpersonal and communication abilities.
• Willingness to follow store procedures and safety rules.

Responsibilities

• Engage customers and provide friendly, helpful service on the sales floor, at checkout, and in fitting rooms.
• Process sales, returns, payments, and cash accurately.
• Prepare merchandise for the sales floor, complete price changes and merchandise processing, and support receiving and dispatch.
• Maintain clean, organized, and safe sales floor and stockroom areas.
• Protect company assets and follow operational procedures.
• Assist with opening and closing standards and provide supplemental oversight as needed.

Skills

Customer service

Cash handling

Merchandising

Communication

Reading & following procedures

Education

High school diploma or equivalent

Job description

Brobston Group is seeking an Outlet Keyholder in Merrimack, NH to drive sales and store profitability through outstanding customer service and effective merchandising. The role supports opening/closing procedures and provides supervisory assistance when store leaders are unavailable.

The position requires a high school diploma or equivalent, strong interpersonal skills, and the ability to lift up to 50 pounds while standing for extended periods.