Outdoor Retail Lead — Ops, Inventory & Customer Experience

CSC Generation Enterprise; West Valley City (UT); On-site; USD 33,000 - 36,000; Full time

Job summary

Backcountry is seeking a Retail Assistant Manager to assist the Retail Manager in the daily operations of our brick-and-mortar store. The ideal candidate will be passionate about the outdoors and have experience in retail management as well as excellent communication and customer service skills.

This role reports to the Store Manager and involves managing inventory, merchandising, opening/closing procedures, cash handling, and supervising staff to ensure superb customer experiences.

Qualifications

• 2-3 years of experience in retail management.
• Passion for outdoor activities and knowledge of outdoor gear and apparel.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong leadership and team management skills.
• Knowledge of retail operations, inventory management, and visual merchandising.

Responsibilities

• Assist the Store Manager in managing day-to-day operations, including inventory management, visual merchandising, and customer service.
• Ensure the store is clean, organized, and well-stocked.
• Assist in opening and closing the store.
• Ensure store security and functioning alarm systems.
• Manage cash and card transactions and perform daily cash reconciliations.
• Maintain accurate inventory, conduct regular audits, report discrepancies.
• Train and supervise retail staff to ensure product knowledge and service quality.
• Protect store assets following loss prevention and safety standards.
• Develop and maintain relationships with customers to build loyalty and repeat business.
• Assist in marketing and promotional activities to increase sales.

Skills

Retail management

Customer service

Leadership

Communication

POS systems

Microsoft Office

Inventory management

Time management

Outdoor gear knowledge

Flexible hours

Tools

Point-of-Sale (POS) systems

Microsoft Office

Job description

Backcountry is seeking a Retail Assistant Manager to assist the Retail Manager in the daily operations of our brick-and-mortar store. The ideal candidate will be passionate about the outdoors and have experience in retail management as well as excellent communication and customer service skills.

This role reports to the Store Manager and involves managing inventory, merchandising, opening/closing procedures, cash handling, and supervising staff to ensure superb customer experiences.