Outdoor Gear Shop Lead: Bikes, Ski & Snow

Lever, Inc.; Ogden (UT); On-site; USD 33,000 - 39,000; Full time

Job summary

Backcountry Outlet, a division focused on expert gear guidance and accessible pricing, is seeking an active, results-driven Assistant Manager for our bike and snow shop. Lead daily store operations, assist with scheduling, inventory control, and customer service, and help drive a fast-paced, outdoor-focused retail environment.

The ideal candidate brings 2–3 years of snow and bike shop management experience, strong leadership, and a passion for outdoor gear.

Qualifications

• 2-3 years of experience in Snow shop management.
• 2-3 years of experience in Bike shop management.
• Passion for outdoor activities and knowledge of outdoor gear and apparel.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong leadership and team management skills.
• Knowledge of retail operations.
• Proficiency in Microsoft Office and point-of-sale systems.
• Ability to work flexible hours, including holidays, evenings and weekends.

Responsibilities

• Assist the Store Manager in managing day-to-day operations of the retail/rental store, including rental inventory, shop supply inventory, shop scheduling, and more.
• Ensure the shop is always clean, organized and well-stocked.
• Assist the Store Manager in opening and closing the store.
• Ensure the store is properly secured, and alarm systems are functioning correctly.
• Manage cash and credit card transactions, and perform daily cash reconciliations.
• Maintain accurate inventory levels, conduct regular inventory audits, and report discrepancies.
• Train and supervise shop staff to ensure knowledge of processes and products and provide exceptional customer service.
• Protect store assets following loss prevention and safety standards.
• Develop and maintain relationships with customers to build loyalty and repeat business.
• Assist in development and implementation of processes to increase shop efficiency.
• Maintain tune and mount scheduling.
• Schedule employees to run tune, rental, and Ski shop.
• Train employees in proper operation and safety of shop.
• Keep the store operations running smoothly through hands-on management.

Skills

Snow shop management

Bike shop management

Customer service

Leadership

Retail operations

POS systems

Microsoft Office

Tools

Microsoft Office

POS systems

Job description

Backcountry Outlet, a division focused on expert gear guidance and accessible pricing, is seeking an active, results-driven Assistant Manager for our bike and snow shop. Lead daily store operations, assist with scheduling, inventory control, and customer service, and help drive a fast-paced, outdoor-focused retail environment.

The ideal candidate brings 2–3 years of snow and bike shop management experience, strong leadership, and a passion for outdoor gear.