District Operations Lead - Wilderness Campgrounds

ExplorUS; Ely (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Job summary

Outdoor Recreation Hospitality LLC, dba Superior – Kawishiwi- in Minnesota seeks a District Manager to oversee a selected recreation area or cluster within a larger complex. The role reports to the General Manager in the Operations department, handling training, scheduling, and site operations including maintenance and facility care.

The District Manager will lead hosts and maintenance staff, conduct training, manage visitor relations, handle revenue records, and ensure safety and compliance

Qualifications

• Strong customer service skills with ability to handle public contact.
• Excellent verbal and written communication.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; able to accept feedback.
• Willing to work a flexible, full-time schedule including nights, weekends, and holidays.
• Good judgement and common sense.
• Administrative abilities and basic computer skills.
• Ability to handle conflicts effectively.
• Ability to learn quickly and follow instructions with minimal supervision.

Responsibilities

• Oversees general operations within an assigned area and ensures compliance with standards.
• Supervises and trains hosts and maintenance personnel.
• Conducts training workshops and new hire orientation.
• Maintains relationships with employees, government reps, and visitors.
• Handles visitor complaints and resolves issues professionally.
• Troubleshoots and responds to incidents in the area.
• Suggests improvements to streamline operations.
• Performs manual labor and supervises construction/maintenance tasks.
• Participates in fee collection and facility/grounds tasks.
• Maintains records of deposits and revenues and submits reports.
• Collects time cards and submits summaries to Operations Manager.
• Reports unsafe conditions and enforces standards.
• Fills in for hosts during breaks.
• Maintains cleanliness of vehicles and equipment.
• Performs other related duties as assigned.

Skills

Customer service oriented

Verbal and written communication

Flexible and resilient

People management experience

Flexible schedule willingness

Judgement and decision making

Administrative abilities and computer

Conflict resolution

Self-motivated learner

Job description

Outdoor Recreation Hospitality LLC, dba Superior – Kawishiwi- in Minnesota seeks a District Manager to oversee a selected recreation area or cluster within a larger complex. The role reports to the General Manager in the Operations department, handling training, scheduling, and site operations including maintenance and facility care.

The District Manager will lead hosts and maintenance staff, conduct training, manage visitor relations, handle revenue records, and ensure safety and compliance