Outdoor Patient Concierge & Navigator
Mass General Brigham
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Job summary
Mass General Brigham in Boston seeks a customer service liaison to enhance the patient and visitor experience in a 100% outdoor setting. You will greet, guide, and assist patients and families, addressing inquiries with empathy and clear communication, and support check-in/check-out processes to ensure a smooth hospital visit.
This 40-hour day shift role emphasizes front-line service, navigation support, and liaison duties between patients, families, and staff, contributing to a welcoming
Job description
Mass General Brigham in Boston seeks a customer service liaison to enhance the patient and visitor experience in a 100% outdoor setting. You will greet, guide, and assist patients and families, addressing inquiries with empathy and clear communication, and support check-in/check-out processes to ensure a smooth hospital visit.
This 40-hour day shift role emphasizes front-line service, navigation support, and liaison duties between patients, families, and staff, contributing to a welcoming
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