Outdoor Entrance Patient Service Ambassador

1200 The General Hospital Corporation; Boston (MA); Vor Ort; USD 24.000 - 33.000; Vollzeit

Zusammenfassung

Mass General Brigham in Boston seeks a customer service liaison to enhance the patient and visitor experience in a 100% outdoor setting. You will greet, guide, and assist patients and families, addressing inquiries with empathy and clear communication, and support check-in/check-out processes to ensure a smooth hospital visit.

This 40-hour day shift role emphasizes front-line service, navigation support, and liaison duties between patients, families, and staff, contributing to a welcoming

Jobbeschreibung

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary 40 hr day shift

THIS POSITION IS 100% OUTDOORS!! Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.

Qualifications

Essential Functions

• Greet patients, visitors, and staff with a warm and professional demeanor
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication
• Inform patients and visitors about additional hospital services and programs that may benefit them

Education

High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred

Experience

Experience in customer service, healthcare preferred.

• Exceptional interpersonal and communication skills, with a strong focus on customer service
• Ability to handle sensitive situations with empathy and professionalism
• Strong problem-solving skills and the ability to work under pressure
• Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks
• Ability to work collaboratively with diverse teams and departments

Physical Requirements

This is a stand on your feet position, no sitting. Outdoor position. ( all types of weather conditions )

Additional Job Details (if applicable)

Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.28/Hourly Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.