Outdoor Lighting Perspectives Client Support Administrator

Outdoor Lighting Perspectives; Bridgeport (Montgomery County); On-site; USD 40,000; Full time

Job summary

Join a dynamic team as a Client Support Administrator, where your organizational talents and customer service skills will shine! In this role, you will be the first point of contact for our customers, ensuring their needs are met through effective communication and support. You'll manage various administrative tasks, from lead generation to maintaining databases, all while contributing to a collaborative and positive work environment. This is a fantastic opportunity to grow your career in a supportive company that values its employees and customers alike. If you're ready to make a difference and thrive in a fast-paced setting, we want to hear from you!

Qualifications

• Strong organizational skills to manage multiple priorities.
• Experience with CRM systems is preferred.

Responsibilities

• Provide administrative support in lead generation and customer loyalty.
• Coordinate installation and service department activities.

Skills

Organizational Skills

Customer Relationship Management (CRM)

Interpersonal Skills

Communication Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Problem Solving

Education

High School Diploma or GED

Tools

Contact Management System

Access

Job description

JOB SUMMARY

An Outdoor Lighting Perspectives - Client Support Administrator will be primarily responsible for providing effective customer service for all internal and external Outdoor Lighting Perspectives customers by utilizing excellent, in-depth knowledge of company selling process, products and programs.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provide administrative support in lead generation, customer loyalty, accounting, daily office procedures, etc.
2. Provide the essential first contact for our future customers (qualifying, organizing, and implementing our sales and service process)
3. Answer all incoming sales, service, and vendor phone calls
4. Coordinate the installation and service department
5. Maintain databases such as Contact Management System, Access, etc.
6. Manage customer mailings
7. Manage calendar of events
8. Responsible for incoming mail
9. Update and manage various reports and programs (sales, phone, loyalty, etc.)
10. Order inventory and supplies

ESSENTIAL SKILLS & ATTRIBUTES

1. Ability to organize and manage multiple priorities in a timely fashion
2. Exposure to customized Customer Relationship Manager (CRM) systems
3. Excellent interpersonal and communication skills
4. Proficiency in Microsoft Word, Excel, and Powerpoint
5. Outstanding organizational skills
6. Problem solver
7. Systematic in their approach

EDUCATION, TRAINING, EXPERIENCE

1. High school diploma or GED
2. Ideal candidate should have varied computer experience

Outdoor Lighting Perspectives is an equal opportunity employer and supports a drug-free workplace. Compensation: $40,000.00 per year.