Outdoor Guest Experience Supervisor | Housing Included

Under Canvas Inc.; Virgin (UT); Sur place; USD 19 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Health Insurance

Employee housing available

Discounted stays and partner discounts

Résumé du poste

Under Canvas is America's leading glamping company seeking a Guest Experience Coordinator Supervisor. This seasonal, hourly role involves engaging with guests, planning on-site activities, and acting as a brand ambassador.

You will collaborate across departments, welcome guests, and help design memorable outdoor experiences while supporting team housing options for the season. Outdoor work and cross-functional interaction are core to this position.

Qualifications

• Minimum two years of guest interaction experience in resorts, hotels, or hospitality.
• Willingness to lift up to 45 lbs and work in outdoor environments.

Responsabilités

• Lead and manage the Guest Experience team and delegate tasks to ensure high-quality guest interactions.
• Coordinate cross-departmental tasks across Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups.
• Greet guests on arrival, confirm on-site activities, and set the tone for their stay.
• Share knowledge about local activities and attractions to enhance guest experiences.
• Anticipate workload and delegate tasks to optimize operations and resources.
• Coordinate off-site activities with third-party adventure vendors and maintain vendor relationships.
• Conduct weekly calls with Adventures team to discuss challenges and opportunities.
• Apply company policies tactfully to address guest concerns with relevant departments.
• Streamline processes to improve efficiency and resource use.
• Share resources and leads with headquarter teams for growth.
• Conduct on-site activities (stargazing, nature walks, yoga, live music, events).
• Ensure events and programs are well attended and positively received.
• Aim for excellence in guest experience across departments and priorities.
• Demonstrate accountability and leadership to develop team strengths and opportunities.
• Control costs for on-site activities and track monthly budgets.
• Participate in weekly and daily meetings.
• Ensure a point person for all upcoming events and VIP arrivals.
• Oversee all Retail operations including ordering, inventory, product, and financial management.
• Develop weekly/bi-weekly/monthly action plans to drive NPS and value for price paid.

Connaissances

Effective Communication

Adaptability

Decision Making

Initiative

Formation

High School Diploma/GED

Description du poste

Under Canvas is America's leading glamping company seeking a Guest Experience Coordinator Supervisor. This seasonal, hourly role involves engaging with guests, planning on-site activities, and acting as a brand ambassador.

You will collaborate across departments, welcome guests, and help design memorable outdoor experiences while supporting team housing options for the season. Outdoor work and cross-functional interaction are core to this position.