2027 Guest Experience Coordinator Supervisor

Under Canvas Inc.; Virgin (UT); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

Employee housing available

Discounted stays and partner discounts

Job summary

Under Canvas is America's leading glamping company seeking a Guest Experience Coordinator Supervisor. This seasonal, hourly role involves engaging with guests, planning on-site activities, and acting as a brand ambassador.

You will collaborate across departments, welcome guests, and help design memorable outdoor experiences while supporting team housing options for the season. Outdoor work and cross-functional interaction are core to this position.

Qualifications

• Minimum two years of guest interaction experience in resorts, hotels, or hospitality.
• Willingness to lift up to 45 lbs and work in outdoor environments.

Responsibilities

• Lead and manage the Guest Experience team and delegate tasks to ensure high-quality guest interactions.
• Coordinate cross-departmental tasks across Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups.
• Greet guests on arrival, confirm on-site activities, and set the tone for their stay.
• Share knowledge about local activities and attractions to enhance guest experiences.
• Anticipate workload and delegate tasks to optimize operations and resources.
• Coordinate off-site activities with third-party adventure vendors and maintain vendor relationships.
• Conduct weekly calls with Adventures team to discuss challenges and opportunities.
• Apply company policies tactfully to address guest concerns with relevant departments.
• Streamline processes to improve efficiency and resource use.
• Share resources and leads with headquarter teams for growth.
• Conduct on-site activities (stargazing, nature walks, yoga, live music, events).
• Ensure events and programs are well attended and positively received.
• Aim for excellence in guest experience across departments and priorities.
• Demonstrate accountability and leadership to develop team strengths and opportunities.
• Control costs for on-site activities and track monthly budgets.
• Participate in weekly and daily meetings.
• Ensure a point person for all upcoming events and VIP arrivals.
• Oversee all Retail operations including ordering, inventory, product, and financial management.
• Develop weekly/bi-weekly/monthly action plans to drive NPS and value for price paid.

Skills

Effective Communication

Adaptability

Decision Making

Initiative

Education

High School Diploma/GED

Job description

Summary

Under Canvas is America's leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.

Competencies

• Effective Communication
• Adaptability
• Decision Making
• Initiative

Key Responsibilities

• Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals.
• Effectively coordinate and execute tasks cross-departmentally including but not limited to Guest Experience, Front Desk, Adventures, Food & Beverage & Groups.
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.
• Anticipate workflow and appropriately delegate tasks to Guest Experience team.
• Coordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
• Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
• Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed.
• Find ways to streamline processes to maximize efficiency and resource use.
• Cultivate and share resources and leads with headquarter teams for departmental growth.
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events, and holiday themed activities.
• Ensure all events, adventures, and company programs are well attended and received.
• Strive for excellence in guest experience across all departmental priorities.
• Demonstrate accountability & diligence with all associated priorities.
• Exercise leadership abilities to develop team strengths and opportunities.
• Control costs (on-site activities) and maintain monthly budget.
• Participate in weekly and daily meetings.
• Ensure all upcoming events and VIP arrivals have a point person.
• Oversee all Retail operations including ordering, inventory, product, and financial management.
• Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid.
• Other duties as assigned.

Preferred Qualifications

• High School Diploma/GED
• Prior Under Canvas or supervisory experience a plus
• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
• Service-minded with passion for guest service experience
• Genuine, outgoing, friendly, and dynamic
• Passion for the Great Outdoors and America's National Parks
• Teamwork and adaptability

Additional Information

• PPE may be required.
• Must be able to lift 45 lbs independently.
• Extensive walking, standing, bending, twisting, lifting, and maneuvering in outdoor environments.
• Ability to work in extreme weather conditions.
• Tip Certification Required.
• Background check and/or motor vehicle records check may be required.

Compensation and Benefits

• Health Insurance
• 401(k) eligibility as required by law
• Discounted stays and partner discounts
• Employee housing available (restrictions apply)
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer.