Outdoor Guest Experience Associate

U.S. National Whitewater Center; Charlotte (NC); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Staff discount

Pro deals

Job summary

The U.S. National Whitewater Center in Charlotte, NC is seeking a part-time Guest Services Representative to greet guests and guide them to the best experiences. You will handle check-ins, explain options, and support multiple front-line duties to ensure a welcoming atmosphere.

Applicants should be friendly, customer-focused, and comfortable working in an outdoor adventure environment; the role requires flexibility to cover evenings and holidays as needed.

Qualifications

• Outgoing, friendly, confident candidates with a passion for outdoor adventure and Whitewater’s mission.
• Maintain a clean, professional appearance and adhere to dress code.
• Excellent customer service and communication skills.
• Able to work well under pressure and make decisions independently.
• Honest and sincere passion for helping others and providing guidance.
• Adequate typing skills and the ability to quickly adapt to new software systems.
• Maintain availability to work holidays, evenings, and holidays as required.

Responsibilities

• Maintain accurate knowledge of activities, products, and services offered at Whitewater Center.
• Communicate with guests in a polite, clear, and confident manner.
• Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
• Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions.
• Prepare for the arrival of large groups to ensure a pleasant and efficient check-in.
• Actively communicate with all departments in order to facilitate the best possible experience for each guest.
• Other duties as assigned.

Skills

Customer service

Communication

Positive attitude

Adaptability

Attention to detail

Tools

Siriusware

Job description

The U.S. National Whitewater Center in Charlotte, NC is seeking a part-time Guest Services Representative to greet guests and guide them to the best experiences. You will handle check-ins, explain options, and support multiple front-line duties to ensure a welcoming atmosphere.

Applicants should be friendly, customer-focused, and comfortable working in an outdoor adventure environment; the role requires flexibility to cover evenings and holidays as needed.