Paddlesports Operations Supervisor

U.S. National Whitewater Center; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Access to recreational activities

Staff discount programs

401K

Job summary

A prominent outdoor recreation center in Charlotte, NC, is seeking a Paddlesports Operations Supervisor to lead their team in guiding guests through water activities. This role requires strong leadership, experience in training paddlers, and a commitment to safety. The Supervisor will manage daily operations, maintain equipment, and ensure an exceptional guest experience. Ideal candidates will have a degree in a related field and relevant management experience. This full-time position offers benefits and requires work on weekends and holidays.

Qualifications

• Degree in Operations Management, Recreation Management, or related field.
• Prior experience guiding and training up to class IV whitewater.
• Strong leadership and public speaking skills required.
• Ability to create and implement efficient staffing schedules.

Responsibilities

• Oversee daily operations of all paddlesports activities.
• Manage fiscal operations and resource utilization.
• Ensure high safety standards and guest satisfaction.
• Lead maintenance and inspections of activity equipment.

Skills

Team leadership

Guiding and training expertise

Problem-solving

Public speaking

Organizational skills

Education

Degree in Operations Management or Recreation Management

Tools

Microsoft systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Paddlesports Operations Supervisor

Charlotte, NC, US

10 days ago Requisition ID: 1309

The Paddlesports Operations Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for assisting and guiding guests through the Whitewater Center’s water-based activities. The ability to train and coach staff is critical to the success of this role, as is effective problem solving and strategic thinking. The Paddlesports Operations Supervisor is an on-site, full-time, benefits-eligible position that reports to the Outdoor Activities Director.

Responsibilities

• Responsible for daily operations of all Paddlesports activities alongside other Supervisors/Assistant Managers
• Manage an efficient operation, demonstrate fiscal awareness, and continuously ensure the proper execution of tasks and utilization of resources.
• Ensure that the team maintains high safety standards and provides excellent guest experience.
• Involvement in basic maintenance and inspections of all activity equipment and structures
• Create and implement strategies for efficient scheduling.
• Work with the management team to create operational efficiencies to further the growth of the department.
• Other duties as assigned.

Requirements

• A degree in Operations Management, Recreation Management, or another related field.
• Prior experience guiding and training guides in up to class IV whitewater.
• Proficiency in Microsoft systems
• Prior experience teaching, coaching, and developing curriculum in a non-formal setting.
• Prior management experience required, ideally managing a whitewater outfitter.
• Patient and organized with a focus on safety.
• Strong leadership and public speaking skills
• Complete an approved raft guide training.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 75 pounds.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.
• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.