Outdoor Gear Specialist & Membership Advocate

REI; Berkeley (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Generous employee discount

Health benefits access

Retirement savings plan

Accrued time off

Job summary

REI Store Sales Specialist in Berkeley, CA helps customers find products, shares knowledge, and provides recommendations to create great outdoor experiences. The role supports merchandising, store operations, and pickup processing while upholding REI’s service standards and training commitments.

We value friendly communicators who build relationships, solve problems, and work well in a team. A flexible schedule and commitment to safety are essential as part of our customer-first approach.

Qualifications

• Retail experience preferred.
• Excellent communication and relationship-building.
• Willingness to accept feedback and diverse viewpoints.
• Uses business understanding and judgment to solve problems.
• Makes solid recommendations from multiple sources.
• Keeps plans and progress in the loop to meet deadlines.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Retail experience

Communication

Feedback openness

Problem solving

Decision making

Goal setting

Time management

Team collaboration

Job description

REI Store Sales Specialist in Berkeley, CA helps customers find products, shares knowledge, and provides recommendations to create great outdoor experiences. The role supports merchandising, store operations, and pickup processing while upholding REI’s service standards and training commitments.

We value friendly communicators who build relationships, solve problems, and work well in a team. A flexible schedule and commitment to safety are essential as part of our customer-first approach.