Outdoor Gear Sales Champion

REI; Troy (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI is seeking a Store Sales Specialist to help customers find the right outdoor gear and memberships while delivering excellent service each day. You will keep the floor organized, share knowledge, and engage with shoppers to meet REI’s 100% customer satisfaction standard.

You’ll participate in training, support cash wrap and pick-up operations, and contribute to a welcoming store environment that values diverse perspectives and teamwork.

Qualifications

• Retail experience preferred.
• Strong communication and relationship-building skills.
• Able to take feedback and adapt.
• Excellent time management and prioritization.

Responsibilities

• Assist customers with questions about products, memberships, and services.
• Maintain visual standards with store management and merchandising teams.
• Participate in REI Sales & Service training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Retail experience

Customer service

Communication

Flexibility

Team collaboration

Job description

REI is seeking a Store Sales Specialist to help customers find the right outdoor gear and memberships while delivering excellent service each day. You will keep the floor organized, share knowledge, and engage with shoppers to meet REI’s 100% customer satisfaction standard.

You’ll participate in training, support cash wrap and pick-up operations, and contribute to a welcoming store environment that values diverse perspectives and teamwork.