Outdoor Gear Expert & Customer Experience Pro

Recreational Equipment, Inc.; Glen Allen (VA); On-site; USD 21,000 - 24,000; Full time

Job summary

REI Co-op is seeking a Store Sales Specialist to help create better outdoor experiences by sharing knowledge, making recommendations, and engaging with customers daily. You will facilitate transactions, promote REI memberships, and keep merchandise organized on the floor while staying ahead of product trends.

The role focuses on delivering the 100% customer satisfaction guarantee through helpful, knowledgeable service and teamwork in a retail environment.

Qualifications

• Store retail experience preferred.
• Strong communication and relationship-building skills.
• Open to feedback and different viewpoints to support the business.
• Good judgment and problem-solving abilities.

Responsibilities

• Assist customers with questions about products and memberships.
• Maintain visual standards and assist with merchandising and sales.
• Support store pickup and processing of products.
• Follow loss prevention and safety procedures.
• Flexible schedule based on business needs.

Skills

Store retail experience

Customer relationship

Open to feedback

Problem solving

Decision making

Prioritization

Goal setting

Team collaboration

Job description

REI Co-op is seeking a Store Sales Specialist to help create better outdoor experiences by sharing knowledge, making recommendations, and engaging with customers daily. You will facilitate transactions, promote REI memberships, and keep merchandise organized on the floor while staying ahead of product trends.

The role focuses on delivering the 100% customer satisfaction guarantee through helpful, knowledgeable service and teamwork in a retail environment.