Outdoor Gear Expert & Customer Experience Advisor

Recreational Equipment, Inc.; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op is seeking a Store Sales Specialist to enhance customer experiences by sharing product knowledge, making recommendations, and engaging with customers daily. The role includes facilitating transactions, selling memberships, and keeping merchandise organized on the floor while staying ahead of product trends.

Success comes from delivering 100% customer satisfaction, leveraging REI Training, and collaborating with store teams to drive results.

Qualifications

• Store retail experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Customer service

Communication

Relationship building

Feedback openness

Problem solving

Goal setting

Time management

Influence others

Job description

REI Co-op is seeking a Store Sales Specialist to enhance customer experiences by sharing product knowledge, making recommendations, and engaging with customers daily. The role includes facilitating transactions, selling memberships, and keeping merchandise organized on the floor while staying ahead of product trends.

Success comes from delivering 100% customer satisfaction, leveraging REI Training, and collaborating with store teams to drive results.