Outdoor Gear Sales Associate — Customer Experience

Vans; Nashville (TN); On-site; USD 19,000 - 26,000; Part time

Job summary

The North Face in Nashville is seeking a Sales Associate to deliver personalized customer engagement and drive store performance. You will share product knowledge, support visual presentation, and help customers find the right gear while upholding brand standards.

This role may involve cashier duties and loss prevention, with a focus on teamwork and inclusive service. The position is part-time or internship-based, with an hourly pay range of $14.00–$19.80 and benefits details provided on hire.

Qualifications

• A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.
• Ability to genuinely and comfortably engage with a diverse group of customers.
• Strong communication skills—both verbal and written.
• Ability to work collaboratively as part of a team and adapt to changing business needs.
• Customer service experience preferred; retail experience is a plus.
• Willingness to learn and share product and brand knowledge.
• Attention to detail and strong organizational skills.
• Proficient computer skills including basic retail systems and applications.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Build sales by maintaining a consumer-centric mindset and modeling selling behaviors.
• Share relevant product, brand, and community knowledge to enhance the customer experience.
• Achieve individual and team sales goals by utilizing available resources and tools.
• Assist in visual merchandising, product replenishment, and maintaining brand presentation standards.
• Perform cashier duties and support loss prevention initiatives as needed.
• Maintain a clean, organized, and customer-ready store environment.
• Adhere to all company policies, procedures, and safety standards.
• Model inclusive behavior that respects diverse backgrounds and experiences.

Skills

Customer engagement

Sales skills

Product knowledge

Teamwork

Attention to detail

Cashier duties

Loss prevention

Visual merchandising

Communication

Education

High School Diploma or equivalent

Tools

Retail systems

Job description

The North Face in Nashville is seeking a Sales Associate to deliver personalized customer engagement and drive store performance. You will share product knowledge, support visual presentation, and help customers find the right gear while upholding brand standards.

This role may involve cashier duties and loss prevention, with a focus on teamwork and inclusive service. The position is part-time or internship-based, with an hourly pay range of $14.00–$19.80 and benefits details provided on hire.