Sales & Customer Experience Associate (Part-Time)

The North Face; Durham (NC); On-site; USD 17,000 - 28,000; Part time

Job summary

The North Face is seeking a Sales Associate to be the face of the brand, delivering energy, authenticity, and a customer-first mindset in every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service.

As part of a collaborative team, you’ll contribute to store success through sales, visual merchandising, and operational excellence.

Qualifications

• Ability to genuinely and comfortably engage with a diverse group of customers.
• Strong verbal and written communication.
• Able to work collaboratively as part of a team and adapt to changing business needs.
• Retail experience is a plus.
• Willingness to learn and share product and brand knowledge.
• Attention to detail and strong organizational skills.
• Proficient computer skills including basic retail systems and applications.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Build sales by maintaining a consumer-centric mindset and modeling selling behaviors.
• Share relevant product, brand, and community knowledge to enhance the customer experience.
• Achieve individual and team sales goals by utilizing available resources and tools.
• Assist in visual merchandising, product replenishment, and maintaining brand presentation standards.
• Perform cashier duties and support loss prevention initiatives as needed.
• Maintain a clean, organized, and customer-ready store environment.
• Adhere to all company policies, procedures, and safety standards.
• Model inclusive behavior that respects diverse backgrounds and experiences.

Skills

Customer engagement

Communication skills

Team collaboration

Retail experience

Willingness to learn

Attention to detail

Proficient with POS systems

Physical stamina

Education

High School Diploma or equivalent

Tools

Point-of-Sale systems

Job description

The North Face is seeking a Sales Associate to be the face of the brand, delivering energy, authenticity, and a customer-first mindset in every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service.

As part of a collaborative team, you’ll contribute to store success through sales, visual merchandising, and operational excellence.