Outdoor Gear Expert & Customer Experience Advocate

Recreational Equipment, Inc.; Birmingham (AL); On-site; USD 19,000 - 22,000; Full time

Job summary

REI Co-op in Birmingham, AL is hiring a Store Sales Specialist to assist customers, share knowledge, and process transactions. You will help keep the store organized and promote memberships and services, drawing on REI product knowledge to guide decisions.

The role emphasizes delivering 100% customer satisfaction, flexible scheduling, and a collaborative team environment. Experience in store retail is preferred, and you will participate in ongoing sales training.

Qualifications

• Store retail experience is preferred.
• Enjoys communicating and building relationships with customers and teammates.
• Open to feedback and other viewpoints.
• Uses business understanding and sound judgment to solve problems.
• Organizes and prioritizes to meet deadlines.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.

Skills

Store retail experience

Communication & relationship building

Job description

REI Co-op in Birmingham, AL is hiring a Store Sales Specialist to assist customers, share knowledge, and process transactions. You will help keep the store organized and promote memberships and services, drawing on REI product knowledge to guide decisions.

The role emphasizes delivering 100% customer satisfaction, flexible scheduling, and a collaborative team environment. Experience in store retail is preferred, and you will participate in ongoing sales training.