Outdoor Gear Advisor & Customer Experience Champion

REI; Flagstaff (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Paid time off

Job summary

REI in Flagstaff, AZ is hiring a Store Sales Specialist to help create great outdoor experiences by sharing product knowledge, recommending items, and engaging with customers daily.

You will assist with memberships, facilitate transactions, keep merchandise organized, and stay ahead of trends. The role emphasizes customer service, team collaboration, and reliability in a fast-paced retail environment.

Qualifications

• Store retail experience preferred.
• Enjoys communicating and building relationships.
• Open to feedback and other viewpoints to support the business.
• Uses business understanding and sound judgment to solve problems.
• Makes solid recommendations by combining information from sources.
• Sets effective goals and prioritizes to produce quality work.
• Organizes resources to meet deadlines and keeps others informed.
• Engages and influences others to achieve goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Store experience

Customer service

Communication

Feedback openness

Problem solving

Planning & prioritization

Collaboration

Relationship building

Job description

REI in Flagstaff, AZ is hiring a Store Sales Specialist to help create great outdoor experiences by sharing product knowledge, recommending items, and engaging with customers daily.

You will assist with memberships, facilitate transactions, keep merchandise organized, and stay ahead of trends. The role emphasizes customer service, team collaboration, and reliability in a fast-paced retail environment.