Outdoor Gear Expert & Customer Experience Lead

REI; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Accrued time off

Job summary

REI Co-op in Mechanicsburg, PA is hiring a Store Sales Specialist to help customers, share knowledge, and drive the 100% customer satisfaction guarantee. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor while staying ahead of product trends.

Join a team that values inclusivity and outdoor life, with flexible scheduling and growth opportunities. We support outdoor enthusiasts with knowledge, service, and a welcoming atmosphere.

Qualifications

• Store retail experience preferred.
• Excellent communication and relationship-building skills.
• Open to feedback and diverse viewpoints.
• Problem-solving with sound judgment.
• Ability to set goals and prioritize work.
• Organizes resources to meet deadlines and informs others.

Responsibilities

• Assist customers with questions about products and memberships.
• Maintain visual standards with store management and merchandising.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Store retail experience (preferred)

Job description

REI Co-op in Mechanicsburg, PA is hiring a Store Sales Specialist to help customers, share knowledge, and drive the 100% customer satisfaction guarantee. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor while staying ahead of product trends.

Join a team that values inclusivity and outdoor life, with flexible scheduling and growth opportunities. We support outdoor enthusiasts with knowledge, service, and a welcoming atmosphere.