2027 Lodge Supervisor

Under Canvas; Wyoming (OH); On-site; USD 32,000 - 34,000; Full time

Job summary

Under Canvas in Field West Yellowstone, MT is seeking a Lodge Supervisor to partner with the GM and AGM to deliver exceptional guest experiences in an outdoor hospitality setting. You will supervise the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, and coordinate with front desk, maintenance, housekeeping, and F&B to ensure smooth daily operations.

You will lead by example, coach and develop team members, uphold camp SOPs, manage guest issues, and help drive guest

Qualifications

• High School Diploma or GED or applicable work experience.
• Must have a valid driver's license.
• Experience in supervisory position for at least 1 year in hospitality.
• Demonstrated commitment to delivering high quality customer service.

Responsibilities

• Cross trained in multiple property departments.
• Think critically to respond and react quickly to ever changing situations on property.
• Deliver clear expectations to the team in all operational areas.
• Professional in all internal and external communications.
• Maintain a positive and open-minded attitude.
• Help and support guest and team member issues quickly and efficiently.
• Assist in interviews and hiring.
• Observe corrective action delivery to team members.
• Delegate tasks ensuring follow through and completion.
• Able to run the camp and work independently with minimal oversight.
• Find ways to streamline processes to maximize efficiency and resource use.
• Establish and maintain relationships with local businesses and communities.
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis.
• Be growth oriented.
• Evaluate, develop, and report on NPS and eNPS action plans.
• Monitor financial performance to drive business decisions.
• Create synergy across property departments through strong leadership.
• Meet with team members to support their growth and development.
• Create positive work environment that is guest-focused.
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained.
• Collaborate with other camp management and the corporate team.
• Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department.
• Participate in camp level and company-wide meetings.
• Submit high quality work products in a timely manner.
• Respond to guest reviews in the established time period.

Skills

Customer service

Team leadership

Communication

Problem solving

Organizational skills

Interpersonal skills

Independent work

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

HMS

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field West Yellowstone, MT, US

Salary Range: $23.00 To $25.00 Hourly

Job Summary

This is a unique opportunity to work outdoors close to some of the country's most popular national parks. As an Lodge Supervisor, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Lodge Supervisor serves as an expert incustomer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Lodge Supervisor would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Lodge Supervisor communicates goals and expectations to the team and assists where needed.

Responsibilities

Effective Communication

DecisionMaking InitiativeInspiringOthers

Fostering Learning and Development Planning and Organizing

• Cross trained inmultiple property departments
• Think critically to respond and react quickly to ever changing situations on property
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Maintain a positive and open-minded attitude
• Help and support guest and team member issues quickly and efficiently
• Assist in interviews and hiring
• Observe corrective action delivery to team members
• Delegate tasks ensuring follow through and completion
• Able to runthe camp and work independently with minimal oversight
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Monitor financial performance to drive business decisions
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Responsible for oversight of approval, time andattendance and payroll, for the entire Rooms department
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respondtoguestreviewsintheestablishedtimeperiod
• Other duties as assigned

Education

• High School Diploma or GED or applicable work experience

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 301bs independently; all lifts over 31 lbs. require assistance from a co worker
• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
• Bend and stoop
• Observe and respond to dangerous situations
• Operate guest transport carts and/or property vehicle

Preferred Qualifications

• Experience in a supervisory position for at least 1 year, hospitality experience
• Must have a valid driver's license
• Competently perform duties in absence of GM and AGM
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Able to influence and inspire teams
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite and in HMS and POS systems
• Participate in educational and training opportunities
• Understanding of property management systems

Additional Information

• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.