Outdoor Activities Experience Coordinator

Paylocity; Franklin (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Southall Farm and Inn is seeking an Activities Operations Coordinator to facilitate guest-tailored outdoor programming across Southall property, including aerial courses, hikes, archery, and more. You will supervise staff, develop programs, ensure safety, and coordinate logistics to deliver a 5-star experience for guests.

Aligned with our team’s commitment to sustainability and guest education, this role emphasizes safety, service, and memorable outdoor experiences in all weather conditions.

Qualifications

• 1 year of experience supervising and supporting staff.
• 2 years of experience teaching or facilitating experiential programs.
• Previous hospitality and customer service experience.
• CPR/AED & First Aid certification within 30 days of starting employment.
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings and/or holidays.
• Must be able to walk and stand for prolonged periods and work in all weather conditions.

Responsibilities

• Provides a safe, welcoming atmosphere for guests and staff
• Train and develop Southall programs and staff
• Leads Service Harmonies participation and execution
• Provides backup support for new program development (focus-specific initiatives)
• Manage inventory, equipment, and supplies for all activities
• Oversees ropes training and certifications, ensuring safety compliance and operational readiness
• Operational support of Program Guides in facilitation of programming and transporting of guest
• Coordinate Team Quest programming
• Oversee opening and/or closing duties
• Facilitation of Southall programming with an emphasis on safety, education, and unique experiences
• Leads staff activities coordination
• Assist with communication and scheduling of user groups and guests
• Perform additional duties and projects as assigned by Southall Leadership

Skills

Staff supervision

Experiential program facilitation

Hospitality/customer service

Outdoor programming

Safety training & certifications

Education

Bachelor’s Degree or equivalent in hospitality/recreation/business management or related field

Job description

Southall Farm and Inn is seeking an Activities Operations Coordinator to facilitate guest-tailored outdoor programming across Southall property, including aerial courses, hikes, archery, and more. You will supervise staff, develop programs, ensure safety, and coordinate logistics to deliver a 5-star experience for guests.

Aligned with our team’s commitment to sustainability and guest education, this role emphasizes safety, service, and memorable outdoor experiences in all weather conditions.