Activities Team Member

SOUTHALL FARM & INN; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Program

Outdoor activities

Wellness classes

Daily meals

401k match

Education reimbursement

Job summary

Southall Farm & Inn seeks a Program Guide - Activities to lead daily outdoor programming, engage guests, and uphold luxury hospitality standards. You will facilitate tours, manage safety and equipment, and collaborate with leadership to ensure a seamless guest experience across all activity offerings.

Join a team that emphasizes exceptional service, sustainability, and a passion for nature. Must be at least 21, able to work outdoors, and pass a background check; CPR/First Aid is preferred or

Qualifications

• Must be at least 21 years old and able to work outdoors.
• Background check required and valid driver’s license.
• CPR/First Aid certification (or ability to obtain within 90 days).
• Strong communication and guest service mindset.
• High school diploma or equivalent; hospitality-related certifications preferred.

Responsibilities

• Lead and facilitate daily activities, tours, and specialty programming (e.g., aerial ropes, archery, fly fishing, hiking, mountain biking).
• Provide exceptional, personalized guest service during all experiences.
• Ensure all safety procedures and operational standards are followed.
• Conduct daily equipment checks and maintain program materials.
• Assist with setup and breakdown of programming locations and maintain spaces.
• Communicate guest needs, safety concerns, and operational updates to leadership.

Skills

Guest service mindset

Communication skills

Teamwork

Outdoor activity facilitation

Safety awareness

Problem solving

Flexibility

Education

High School Diploma or equivalent

CPR/First Aid certification

Job description

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Program Guide - Activities at Southall Farm & Inn is a guest-facing experience leader responsible for delivering safe, engaging, and memorable outdoor activities. This role ensures that every guest interaction reflects warmth, professionalism, and a deep knowledge of the land, programming, and the resort’s brand story. Program Guides are ambassadors of the property, contributing to the overall guest journey through adventure programming, group activities, and luxury service standards.

Responsibilities

• Lead and facilitate daily activities, tours, and specialty programming (e.g., aerial ropes, archery, fly fishing, hiking, mountain biking, team building)
• Provide exceptional, personalized guest service during all experiences
• Ensure all safety procedures and operational standards are followed
• Conduct daily equipment checks and maintain program materials
• Assist with setup and breakdown of programming locations
• Maintain cleanliness and organization of activity spaces
• Communicate clearly with leadership regarding guest needs, safety concerns, and operational updates
• Support cross-training initiatives to assist in multiple activity offerings including apiary tours and bee related activities
• Contribute to a positive team culture and uphold luxury hospitality standards
• Create engaging, educational, and memorable experiences
• Anticipate guest needs and personalize interactions when possible
• Represent the resort with professionalism, enthusiasm, and confidence
• Maintain strong knowledge of property history, sustainability initiatives, and programming offerings
• Perform additional duties and projects as assigned by Southall Leadership

Requirements

• Must be at least 21 years of age at time of hire
• Ability to work outdoors in varying weather conditions
• No known allergy to honeybee stings
• Ability to work flexible schedule including weekends and holidays
• CPR/First Aid certification (or ability to obtain within 90 days)
• Strong communication, teamwork, and solution-based attitude
• Some guest-facing experience preferred
• High school diploma or equivalent required; post-secondary education or certifications in Recreation, Hospitality, or Outdoor Leadership preferred
• Must pass a background check
• Valid driver’s license

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly pay
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.