Outbound Telesales Agent-Remote

RemoteFetch; United States; Remote; USD 37,250,000 - 42,981,000; Full time

Job summary

AnswerNet is seeking a Remote Customer Service Agent to reach out to medical offices and renew annual products. The role emphasizes tele-sales skills, scripted guidance, and strong customer interaction. Training is provided, with inbound support calls as needed.

The position is full-time, with central time zone scheduling and two shifts. A background check is required, and a paid training program is included.

Qualifications

• Clear communication and listening skills.
• Experience in tele-sales or outbound calling.
• Ability to work with minimal supervision and follow scripts.

Responsibilities

• Make outbound calls to medical offices using provided leads.
• Demonstrate the software via video conferencing.
• Overcome objections and persuade callers to enroll.
• Document all activity in client data systems with notes.
• Handle inbound calls to support callbacks or questions.
• Escalate complex issues to management when needed.

Skills

Excellent communication

Tele-sales experience

Independent worker

Data entry

Education

High school diploma or GED

Job description

Job Type: Full Time

Hours: M-F 8:00 AM-4:30 PM, 9:00-5:30, OR 10:00-6:30 CST

Wage: $13.00-$15.00 hourly + Commission available

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:

A Remote Customer Service Agent makes Outbound calls to medical offices. to call medical offices to renew annual products to call medical offices to renew annual products. Our most effective agents have a strong tele-sales background and can follow the training provided with excellent soft skills. We also answer Inbound calls to support callbacks or answer general questions.

Job Duties / Responsibilities / Essential Functions:

• Use the provided leads to make outbound calls to offer our products and services.
• Demonstrate the software using video conferencing with the customer.
• Overcome objections and use the script to persuade the caller to sign up for the service.
• Document all call activity accurately in the client data systems with complete and thorough notes.
• Answer Incoming calls to complete the above process or answer general questions regarding the service.
• Escalate complex issues to management where appropriate.

Required Knowledge /Skills / Abilities / Qualifications:

• Must possess excellent communication skills.
• Have a high level of tele-sales techniques to persuade callers
• Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns.
• Intermediate data-capture, typing, grammar, and spelling skills.
• Ability to take directions from leadership via Zoom and chat
• Understanding that agent activity is closely monitored using call center technology to track productivity and quality.
• At least 1 year of actual Call center experience, working with automatic dialers
• Must be 18 years or older
• A minimum of a high school diploma or GED
• A higher degree would be of great advantage, especially for career advancement
• Must be able to pass a 7-year background check

WAH Requirements:

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (Ethernet cable)
• USB-connected Headset
• Webcam
• A quiet, dedicated place to work free from distractions, including pets and children.

Hours of Operations / Schedules:

• The Call Center operates 7:00 AM to 7:00 PM Central Time Zone, Monday to Friday, with 2 Shifts: 8:00-4:30 PM and 10:30-7:00 PM
• A maximum of 37.5 hours will be scheduled 5 days a week. OT can be offered based on workload.
• We offer two 15-minute paid breaks and a 30-minute unpaid lunch.
• The training requires compulsory attendance. Missing training hours may result in immediate termination.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.