Call Agent (Remote)

National Nurse Triage Inc; Spring Lake (NC); Remote; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider is seeking Call Agents to handle inbound calls from patients regarding medical advice and inquiries. Representatives will respond to patient questions, make outbound calls for appointments and gather data. Applicants must have excellent communication and multitasking skills, and a high school diploma. This is a remote position requiring open availability from Monday through Sunday during specified hours.

Qualifications

• Open availability from Monday through Sunday, 5 p.m. to 8 a.m.
• Experience in dealing with the public.
• Medical call center background is a plus.

Responsibilities

• Handle inbound calls from patients.
• Respond to inquiries regarding medical advice.
• Make outbound calls to set appointments and gather survey data.

Skills

Excellent communication skills

Good computer skills

Good multi-tasking skills

Education

High school diploma or equivalent

Job description

Call Agent handles inbound calls from patients of private medical practices, managed care organizations, and military treatment facilities. Representatives of National Nurse Triage are individuals who answer inbound calls and respond to incoming calls from patients regarding medical advice, questions and inquiries. Agents place inbound calls into a call queue and registered nurses select the calls to make outbound calls to handle the patients medical questions, requests and inquiries. Additionally, our call agents are responsible for making outbound calls at times to set appointments and gather survey data. THIS IS A REMOTE POSITION

Requirements

• Open availability:
  • Monday through Sunday.
  • 5 p.m. to 8 a.m.
• Experience in dealing with the public.
• Medical Call center background a plus
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.

Skills and Specifications

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.

Education

• High school diploma or equivalent.