Outbound Support Specialist - High-Volume Calls & Growth

HelloGov AI, Inc.; Miami, Northern (FL, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life

10 PTO days + most federal holidays

Growth opportunities within a fast-sca

Parking pass provided

Job summary

HelloGov AI, Inc. in Miami, FL, is seeking a Customer Support Representative to handle outbound calls and assist customers with government service applications.

This high-volume, concierge-level role involves guiding users through passport processes and ensuring a seamless customer experience in a fast-growing startup environment. You will conduct around 200 calls per day, provide de-escalation support, and contribute to improving services while maintaining a positive, results-driven mindset.

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving ability.

Responsibilities

• Make 200 direct outbound calls daily to customers.
• Guide customers through passport applications.
• Deescalate customer concerns with professionalism and efficiency.
• Drive customer retention and prevent cancellations or refunds.
• Provide customer feedback to improve services and processes.

Skills

Customer service

De-escalation

Verbal communication

Problem-solving

Self-directed

Education

Bachelor's degree preferred

Tools

CRM software

Job description

HelloGov AI, Inc. in Miami, FL, is seeking a Customer Support Representative to handle outbound calls and assist customers with government service applications.

This high-volume, concierge-level role involves guiding users through passport processes and ensuring a seamless customer experience in a fast-growing startup environment. You will conduct around 200 calls per day, provide de-escalation support, and contribute to improving services while maintaining a positive, results-driven mindset.