Government Help Desk Pro — High-Volume Customer Support

Paycom - ATS; Town of Florida (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K

Paid Time Off

Paid Holidays

Paid Training

Employee Assistance Program

Job summary

Capitol Bridge, LLC in Weston, FL seeks a Customer Service Representative/Help Desk Operator for a government project. Onsite, you will manage calls, emails, and chat in a high-volume queue and verify identity via MFA.

You will navigate CRM systems to research inquiries and document cases with care. The role demands 2+ years in a contact center and familiarity with Salesforce, Zendesk, or ServiceNow, plus strong communication skills and discretion handling confidential information.

Qualifications

• Minimum 2+ years in a contact center environment.
• Experience using CRM platforms such as Salesforce, Zendesk or ServiceNow.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Ability to work independently and follow established procedures.

Responsibilities

• Handle a continuous high-volume queue of inbound calls, emails, and chat.
• Navigate multiple software systems in real time to respond to inquiries.
• Follow MFA verification protocols before sharing information.
• Maintain accurate case documentation and clear written notes.
• Refer complex requests to the program's public resources when appropriate.

Skills

Communication

Independent work

Troubleshooting

Tools

Salesforce

Zendesk

ServiceNow

Job description

Capitol Bridge, LLC in Weston, FL seeks a Customer Service Representative/Help Desk Operator for a government project. Onsite, you will manage calls, emails, and chat in a high-volume queue and verify identity via MFA.

You will navigate CRM systems to research inquiries and document cases with care. The role demands 2+ years in a contact center and familiarity with Salesforce, Zendesk, or ServiceNow, plus strong communication skills and discretion handling confidential information.