Customer Support Representative

HelloGov AI, Inc.; Miami, Northern (FL, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life

10 PTO days + most federal holidays

Growth opportunities within a fast-sca

Parking pass provided

Job summary

HelloGov AI, Inc. in Miami, FL, is seeking a Customer Support Representative to handle outbound calls and assist customers with government service applications.

This high-volume, concierge-level role involves guiding users through passport processes and ensuring a seamless customer experience in a fast-growing startup environment. You will conduct around 200 calls per day, provide de-escalation support, and contribute to improving services while maintaining a positive, results-driven mindset.

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving ability.

Responsibilities

• Make 200 direct outbound calls daily to customers.
• Guide customers through passport applications.
• Deescalate customer concerns with professionalism and efficiency.
• Drive customer retention and prevent cancellations or refunds.
• Provide customer feedback to improve services and processes.

Skills

Customer service

De-escalation

Verbal communication

Problem-solving

Self-directed

Education

Bachelor's degree preferred

Tools

CRM software

Job description

HelloGov AI is a Miami-based govtech company transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.

• Make 200 direct outbound calls daily to customers
• Guide customers through passport applications
• Deescalate customer concerns with professionalism and efficiency
• Drive customer retention and prevent cancellations or refunds
• Provide customer feedback to improve services and processes

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or customer-facing tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.