Outbound Relationship Specialist — Commission & Growth

One Hour Heating & Air Conditioning; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

One Hour Heating & Air Conditioning in Charlotte, NC is seeking an Outbound Representative to serve as the connection between our company and homeowners, building relationships and sharing information to keep homes comfortable year-round.

You will be responsible for scheduling appointments, maintaining customer records, and following up to improve retention. The role offers consistent hours, real work-life balance, and opportunities for advancement within a trusted local brand.

Qualifications

• 2+ years in customer service, call center, or related work.
• Computer proficiency with Word and Excel.
• Valid driver’s license + clean record.
• Able to pass a background check and drug screening.

Responsibilities

• Proactively connect with current and past customers regarding maintenance memberships, service opportunities, and special promotions.
• Schedule appointments and ensure customers receive outstanding service.
• Maintain accurate customer records and notes.
• Follow up with customers to strengthen relationships and increase customer retention.

Skills

Outgoing personality

Strong communication

Relationship building

Customer service

Resilience

Team player

Tools

Word

Excel

Job description

One Hour Heating & Air Conditioning in Charlotte, NC is seeking an Outbound Representative to serve as the connection between our company and homeowners, building relationships and sharing information to keep homes comfortable year-round.

You will be responsible for scheduling appointments, maintaining customer records, and following up to improve retention. The role offers consistent hours, real work-life balance, and opportunities for advancement within a trusted local brand.