Outbound Ops Supervisor — Lead Fast-Paced Delivery Team

RLX Technology Inc.; Lubbock (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Job summary

Riverstone Logistics is seeking an Operations Supervisor, Outbound to oversee all outbound functions in a warehouse in the United States. You will lead daily delivery operations, monitor motor carrier needs, and ensure client service standards are met with a proactive, hands-on approach on the floor and in the office.

You will participate in recruiting and onboarding carriers, manage carrier settlements with the Outbound Manager, and ensure timely delivery windows and clear communication with

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Responsibilities

• Oversee day-to-day outbound operations, including monitoring delivery activity and ensuring client quality and production standards.
• Lead and participate in daily route monitoring.
• Assist Outbound Manager and GM with morning stand up and carrier communications.
• Assist with processing carrier settlements.
• Assist with recruiting and onboarding of motor carriers.
• Ensure communication with clients about delivery timeframes and delays.
• Assist with audits and returns processes.
• Report loadout/returns compliance and motor carrier compliance.
• Serve as the main contact for client escalations.
• Schedule orders and notify customers of time windows for next-day delivery.
• Maintain professional relationships with location management, peers, carriers, and client staff.

Skills

Supervisory skills

Verbal & written communications

Interpersonal skills

Adaptability

Technology adoption

Education

High School Diploma/GED

Job description

Riverstone Logistics is seeking an Operations Supervisor, Outbound to oversee all outbound functions in a warehouse in the United States. You will lead daily delivery operations, monitor motor carrier needs, and ensure client service standards are met with a proactive, hands-on approach on the floor and in the office.

You will participate in recruiting and onboarding carriers, manage carrier settlements with the Outbound Manager, and ensure timely delivery windows and clear communication with