Outbound Ops Lead (3PL) - Data-Driven Leader for Scale

Insight Global; American Fork (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

Insight Global is seeking a hands-on Outbound Manager to spearhead high-volume warehouse operations within a structured 3PL environment. This role is part of a succession plan for the Operations Manager, offering exposure to broader operational leadership responsibilities over time.

This critical hire will focus on continuity, performance, and developing into a senior operations leader through coaching, data-driven improvements, and KPI achievement across multiple clients.

Qualifications

• 3–5+ years in 3PL, logistics, distribution, or eCommerce fulfillment.
• Proven leadership experience in outbound warehouse operations.
• Strong experience managing KPIs, reporting, and performance metrics.

Responsibilities

• Lead all outbound warehouse operations in a high-volume, multi-client 3PL environment (45+ clients, 1M+ SKUs).
• Manage 4 Dispatch Supervisors and warehouse teams.
• Oversee peak volumes of up to 150,000 orders/month (single client).
• Drive performance across key metrics: order turnaround times.
• Improve pick accuracy, inventory accuracy, productivity and labor efficiency.
• Monitor aged orders and SLA adherence; boost team training and morale.
• Execute labor planning and resource allocation.
• Analyze operational data and reports to drive continuous improvement.
• Ensure adherence to structured systems and WMS tools.

Skills

Leadership

Team coaching

Data-driven improvements

KPI reporting

Ops planning

Process optimization

Tools

WMS

Operational systems

Job description

Insight Global is seeking a hands-on Outbound Manager to spearhead high-volume warehouse operations within a structured 3PL environment. This role is part of a succession plan for the Operations Manager, offering exposure to broader operational leadership responsibilities over time.

This critical hire will focus on continuity, performance, and developing into a senior operations leader through coaching, data-driven improvements, and KPI achievement across multiple clients.