Outbound Manager

Insight Global; American Fork (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

Insight Global is seeking a hands-on Outbound Manager to spearhead high-volume warehouse operations within a structured 3PL environment. This role is part of a succession plan for the Operations Manager, offering exposure to broader operational leadership responsibilities over time.

This critical hire will focus on continuity, performance, and developing into a senior operations leader through coaching, data-driven improvements, and KPI achievement across multiple clients.

Qualifications

• 3–5+ years in 3PL, logistics, distribution, or eCommerce fulfillment.
• Proven leadership experience in outbound warehouse operations.
• Strong experience managing KPIs, reporting, and performance metrics.

Responsibilities

• Lead all outbound warehouse operations in a high-volume, multi-client 3PL environment (45+ clients, 1M+ SKUs).
• Manage 4 Dispatch Supervisors and warehouse teams.
• Oversee peak volumes of up to 150,000 orders/month (single client).
• Drive performance across key metrics: order turnaround times.
• Improve pick accuracy, inventory accuracy, productivity and labor efficiency.
• Monitor aged orders and SLA adherence; boost team training and morale.
• Execute labor planning and resource allocation.
• Analyze operational data and reports to drive continuous improvement.
• Ensure adherence to structured systems and WMS tools.

Skills

Leadership

Team coaching

Data-driven improvements

KPI reporting

Ops planning

Process optimization

Tools

WMS

Operational systems

Job description

3–5+ years experience in 3PL, logistics, distribution, or eCommerce fulfillment

Proven leadership experience in outbound warehouse operations

Strong experience managing KPIs, reporting, and performance metrics

Demonstrated ability in:

• Coaching supervisors and building teams
• Driving process improvements through data
• Experience with WMS and operational systems

Nice to Have Skills & Experience

• Hands‑on leader who leads from the floor
• Process-driven, structured, and highly organized
• Calm under pressure; proactive and decisive
• Strong analytical and planning skills
• Passionate about team development and continuous improvement
• Long‑term career mindset with ambition to grow into senior leadership

Job Description

Our Client is seeking a hands‑on Outbound Manager to lead high‑volume warehouse operations within a structured 3PL environment. This role is part of a succession plan for the Operations Manager, offering exposure to broader operational leadership responsibilities over time.

This is a critical hire due to upcoming leadership gaps, requiring someone who can ensure continuity, drive performance, and develop into a senior operations leader.

Key Responsibilities

• Lead all outbound warehouse operations in a high-volume, multi‑client 3PL environment (45+ clients, 1M+ SKUs)
• Manage 4 Dispatch Supervisors and warehouse teams
• Oversee peak volumes of up to 150,000 orders/month (single client)
• Drive performance across key metrics:
  • Order turnaround times
  • Pick & inventory accuracy
  • Productivity & labor efficiency
  • Aged orders & SLA adherence
  • Team training and morale
• Execute labor planning and resource allocation
• Analyze operational data and reports to drive continuous improvement
• Ensure adherence to structured systems, processes, and WMS tools