Outbound Logistics Coordinator

Flambeau, Inc.; Baraboo (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD (Short-Term Disability)

LTD (Long-Term Disability)

401(k) with company match

Life insurance

Onsite clinic

Job summary

Flambeau, Inc. is seeking an Outbound Logistics Coordinator to manage customer portal access, print picklists, coordinate shipments, and prepare ASNs. The role emphasizes accuracy, leadership qualities, and dependable communication with customers and internal teams.

Key responsibilities include timely email responses, shipment issue resolution, coordination with Sales, and NAFTA form handling, with a strong focus on maintaining positive relations across departments.

Qualifications

• Ability to perform basic arithmetic operations (addition, subtraction, multiplication, division).
• Proficient in Microsoft Office and Excel.
• Strong organizational skills to maintain order and accuracy.
• Excellent communication and customer relations skills.

Responsibilities

• Respond to emails within four hours for customers and 24 hours for internal personnel.
• Coordinate shipments and schedule trucks via phone, website, or email.
• Resolve shipping discrepancies with the shipping team and determine causes and solutions.
• Create or revise NAFTA forms as needed.
• Collaborate with Sales to address urgent delivery issues or line-downs.

Skills

Basic math

Excel

Organization

Communication

Customer relations

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Brief Description

General Summary: An Outbound Logistics Coordinator will be responsible for accessing customer portals, printing picklists, coordinating shipments, and ASN’s. Accountable for accuracy of all transactions. The ability to display leadership qualities is also an extremely high expectation of this job.

Essential Duties

• Monitor emails on a frequent basis to respond within four hours to a customer and 24 hours to internal personnel.
• On shipping discrepancies, work with shipping to find out the cause and solution for the customer.
• Work with Sales Rep and/or Sales Coordinator on urgent delivery issues or line down situations.
• Create or revise NAFTA forms as needed.
• Schedule trucks via phone, website or email for specific customers.
• Work with CS Manager and/or Sales Coordinator to determine responsibility of freight premium on past due shipments.
• Container management – monitor inventory, advise production of xxxxx, route defective containers, and handle customer disputes.
• Maintain a positive and cooperative attitude with co-workers, employer, customers, and suppliers.
• All other duties assigned by Manager.

Requirements

Education/Certification Requirements

• High School Education/or GED and/or a combination of experience, training, and education.

Experience & Skill Requirements

• Ability to use basic math functions, i.e. addition, subtraction, multiplication, division, and percentages.
• Simple use of formulas, charts, tables, drawings, specifications, schedules, computer scanning devices.
• Understand the interface between materials management functions and other departments.
• Ability to organize and maintain order.
• Strong PC skills in Microsoft Office and Excel.
• Excellent communication and customer relations skills.
• Display professional conduct.

Physical Requirements

This role has minimal physical activity and requires the use of typical office equipment such as a computer, copy machine, laptop and cell phone. May be required to lift up to 40 pounds occasionally.

Flambeau offers a competitive wage plus medical, dental, vision, STD, LTD, 401(k) with company match, life, free access to our onsite clinic, and more! All offers of employment by Flambeau are contingent on completion of a drug test within 2 business days of your offer acceptance and a background check with results in compliance with company policy. Flambeau, Inc. is an EOE AA M/F/Vet/Disability Employer and Drug Free Workplace. Upon hire, Flambeau uses E-Verify to verify employment eligibility for roles based in the United States.