Outbound Logistics Coordinator

Flambeau Inc.; Baraboo (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Flambeau Inc. in Baraboo, Wisconsin, is seeking an Outbound Logistics Coordinator to manage customer portals, print picklists, coordinate shipments and ASNs, and ensure transaction accuracy. You will interface with Sales, CS, and production to resolve issues and drive timely delivery.

The role emphasizes leadership, attention to detail, and professional communication while maintaining efficient container and freight handling in a busy logistics environment.

Qualifications

• High School Education or GED and/or a combination of experience, training, and education.

Responsibilities

• Monitor emails and respond within 4 hours to customers and 24 hours to internal personnel.
• On shipping discrepancies, work with shipping to identify causes and solutions for customers.
• Collaborate with Sales Rep and/or Sales Coordinator on urgent delivery issues or line down situations.
• Create or revise NAFTA forms as needed.
• Schedule trucks via phone, website or email for specific customers.
• Work with CS Manager and/or Sales Coordinator to determine responsibility of freight premium on past‑due shipments.
• Container management—monitor inventory, advise production of xxxxx, route defective containers, and handle customer disputes.
• Maintain a positive and cooperative attitude with coworkers, employer, customers, and suppliers.
• All other duties assigned by Manager.

Skills

Communication skills

Customer relations

Professional conduct

Organizational skills

Numerical reasoning

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Scanner devices

Job description

General Summary

An Outbound Logistics Coordinator will be responsible for accessing customer portals, printing picklists, coordinating shipments, and ASN's. Accountable for accuracy of all transactions. The ability to display leadership qualities is also an extremely high expectation of this job.

Essential Duties

• Monitor emails on a frequent basis to respond within four hours to a customer and 24 hours to internal personnel.
• On shipping discrepancies, work with shipping to find out the cause and solution for the customer.
• Work with Sales Rep and/or Sales Coordinator on urgent delivery issues or line down situations.
• Create or revise NAFTA forms as needed.
• Schedule trucks via phone, website or email for specific customers.
• Work with CS Manager and/or Sales Coordinator to determine responsibility of freight premium on past‑due shipments.
• Container management—monitor inventory, advise production of xxxxx, route defective containers, and handle customer disputes.
• Maintain a positive and cooperative attitude with co‑workers, employer, customers, and suppliers.
• All other duties assigned by Manager.

Education/Certification Requirements

• High School Education or GED and/or a combination of experience, training, and education.

Experience & Skill Requirements

• Ability to use basic math functions, i.e. addition, subtraction, multiplication, division, and percentages.
• Simple use of formulas, charts, tables, drawings, specifications, schedules, computer scanning devices.
• Understand the interface between materials management functions and other departments.
• Ability to organize and maintain order.
• Strong PC skills in Microsoft Office and Excel.
• Excellent communication and customer relations skills.
• Display professional conduct.

Physical Requirements

This role has minimal physical activity and requires the use of typical office equipment such as a computer, copy machine, laptop and cell phone. May be required to lift up to 40 pounds occasionally.