Outbound Home Services Appointment Specialist

Advantage; Stillwater (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Job summary

Advantage is seeking an energetic Outbound CSR in Stillwater, OK to generate service appointments by calling previous customers and maintenance members. You will promote HVAC, electrical, and plumbing services, preventative maintenance, safety inspections, and seasonal offers to drive bookings.

The role emphasizes identifying home service needs, engaging customers, and converting conversations into scheduled appointments while maintaining accurate records in ServiceTitan.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of call center, inside sales, appointment-setting, or customer service experience.
• Experience handling high-volume outbound calling campaigns.
• Comfortable discussing residential HVAC, electrical, and plumbing services over the phone.
• Strong sales aptitude with the ability to overcome objections and secure appointments.
• Excellent communication and interpersonal skills.
• Results-driven with a focus on achieving booking goals.

Responsibilities

• Conduct outbound calls to previous HVAC, electrical, and plumbing customers to identify service opportunities.
• Re-engage inactive customers and encourage them to schedule preventative maintenance, system inspections, tune-ups, and safety evaluations.
• Contact maintenance members to schedule annual HVAC, electrical, and plumbing inspections and maintenance visits.
• Promote current HVAC, electrical, and plumbing specials, service agreements, indoor air quality solutions, electrical safety inspections, drain cleaning services, and other seasonal offerings.
• Educate customers on common signs of HVAC, electrical, and plumbing issues, including inconsistent temperatures, poor airflow, rising utility costs, flickering lights, overloaded circuits, slow drains, recurring clogs, sewer odors, and leaks.
• Generate appointments for system inspections, repairs, maintenance services, and in-home evaluations.
• Follow up on unsold estimates and previous service recommendations across HVAC, electrical, and plumbing departments.
• Maintain accurate customer records and call notes within ServiceTitan.
• Meet daily outbound call, booking, and revenue generation goals.
• Provide exceptional customer service while representing the company professionally and positively.

Skills

Call center experience

Appointment setting

Sales aptitude

Communication skills

Fluent English

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Advantage is seeking an energetic Outbound CSR in Stillwater, OK to generate service appointments by calling previous customers and maintenance members. You will promote HVAC, electrical, and plumbing services, preventative maintenance, safety inspections, and seasonal offers to drive bookings.

The role emphasizes identifying home service needs, engaging customers, and converting conversations into scheduled appointments while maintaining accurate records in ServiceTitan.