Outbound Growth Engine: Dialer Ops & Analytics Director

High Rise Capital; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Training & Development

Performance-based bonus

Job summary

Highrise Capital is seeking a highly analytical and operationally focused Director of Dialer Operations & Performance Analytics to oversee our outbound dialing infrastructure, calling data, lead performance, and sales KPIs.

This role ensures the sales floor calls the right data at the right times, across campaigns, while continuously analyzing performance to maximize contacts, applications, conversions, and funded volume. Experience in high-volume outbound environments is preferred.

Qualifications

• Experience with high-volume outbound dialing operations.
• Strong understanding of call-center KPIs and sales funnels.
• Advanced Excel/Google Sheets skills.
• Experience building dashboards and analyzing large datasets.
• Strong analytical and quantitative ability.
• Ability to identify trends and turn data into operational decisions.

Responsibilities

• Manage and optimize the company’s outbound dialer and calling campaigns.
• Build, launch, monitor, and adjust dialing campaigns throughout the day.
• Monitor campaign pacing, dialing ratios, dispositions, routing rules, agent groups, and lead distribution.
• Own the performance analysis of every data source used by the sales organization.
• Build and maintain daily, weekly, and monthly KPI dashboards.
• Create structured tests to determine what produces the highest return.

Skills

Dialer operations

KPI analysis

Excel/Sheets

Dashboard building

CRM familiarity

Data-driven decisions

Tools

CRM systems

Dialer platforms

Job description

Highrise Capital is seeking a highly analytical and operationally focused Director of Dialer Operations & Performance Analytics to oversee our outbound dialing infrastructure, calling data, lead performance, and sales KPIs.

This role ensures the sales floor calls the right data at the right times, across campaigns, while continuously analyzing performance to maximize contacts, applications, conversions, and funded volume. Experience in high-volume outbound environments is preferred.