Outbound Customer Success Leader — Conversion & Growth

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading healthcare company in Pittsburgh seeks an experienced operations leader to drive patient engagement and improve service delivery. In this role, you will manage a diverse team, implement strategies to enhance conversion rates, and collaborate closely with various departments to achieve performance targets. Ideal candidates will have over 8 years of relevant experience and strong coaching skills. Join us to make a significant impact in the healthcare field!

Qualifications

• 8+ years of experience in an outbound calling or customer operations environment.
• Experience working toward performance targets such as conversion or revenue goals.
• Healthcare experience is a plus.

Responsibilities

• Support the development and execution of outbound engagement strategies.
• Manage a team of individual contributors and/or team leads.
• Ensure effective execution of outbound call campaigns.
• Analyze call metrics and customer feedback to identify trends.
• Collaborate with cross-functional teams to align on messaging.
• Identify opportunities to improve scripts, tools, and processes.

Skills

Coaching

Analytical mindset

Communication

Collaboration

Education

Bachelor's degree or equivalent experience

Job description

A leading healthcare company in Pittsburgh seeks an experienced operations leader to drive patient engagement and improve service delivery. In this role, you will manage a diverse team, implement strategies to enhance conversion rates, and collaborate closely with various departments to achieve performance targets. Ideal candidates will have over 8 years of relevant experience and strong coaching skills. Join us to make a significant impact in the healthcare field!