Customer Service Representative- Florida

Velocitii; Florida; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Representative in Florida. This remote role offers a supportive environment and competitive pay. Responsibilities include providing excellent customer service and maintaining satisfaction scores. Ideal candidates will have call center experience and strong communication skills.

Benefits

Paid training

Healthcare benefits

Life insurance

401k

Paid time off

Flexible scheduling

Qualifications

• At least 6 months of inbound customer service experience in a call center setting.
• Strong communication, problem-solving, and decision-making skills.

Responsibilities

• Provide responsive and professional customer service via incoming calls.
• Maintain high customer satisfaction scores and meet program metrics.

Skills

Communication

Problem-Solving

Decision-Making

Job description

Customer Service Representative - Florida

Join Velocitii as a Customer Service Representative - Florida and be part of a supportive, inclusive, and employee-centric environment. This is a remote position open to residents of Florida.

Position Details

• Pay Range: $15.00/hr (fixed)
• Employment Type: Full-time
• Seniority Level: Entry level

What We Offer

• Paid training with potential for increases and bonuses based on performance
• Comprehensive benefits including healthcare, life insurance, 401k, paid time off, holidays, and volunteer time off
• Company-provided equipment for remote work
• Flexible scheduling with start times between 8:00 am and 11:30 am EST
• An inclusive community promoting open communication and personal growth

Responsibilities

1. Provide responsive and professional customer service via incoming calls
2. Navigate multiple programs, including dual monitors and virtual desktops
3. Maintain high customer satisfaction scores and meet program metrics
4. Participate in coaching sessions and team meetings
5. Perform additional duties as assigned

Qualifications

• At least 6 months of inbound customer service experience in a call center setting
• A distraction-free, remote work environment
• Strong communication, problem-solving, and decision-making skills
• Proficiency in navigating various computer applications
• Ability to interview via computer with a camera
• Successful completion of internet speed test, background check, and drug screening

If you meet these qualifications, apply today! We look forward to hearing from you.