Outbound Customer Service Representative

Vitavet Labs Inc; Westlake Village (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Vitavet Labs Inc in Westlake Village, CA is hiring a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team. This in-office role involves outbound calls to existing customers with no cold calling, and there is potential to learn upsell and cross-sell as you grow.

Candidates should be technically savvy, enjoy animals, and be comfortable learning products and services. The position offers a benefits package including 401(k), health and dental insurance, paid time

Qualifications

• Excellent communication and interpersonal skills with a friendly and confident phone manner.
• Ability to quickly learn about our products and services and efficiently communicate their features and benefits.
• Computer literate and willingness to learn.
• Bilingual a plus.

Responsibilities

• Communicate via outbound phone calls, as well as email.
• Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
• Use provided rebuttals to overcome objections.
• Address customer questions and concerns regarding their order while also managing account information.

Skills

Excellent communication

Product knowledge learning

Computer literacy

Bilingual a plus

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

This is an in-office (not remote) position in our Westlake Village, CA facility. The schedule is Mon-Fri (no nights, and no weekends).

We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team.

We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.

In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.

There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive.

Duties/Responsibilities

• Communicate via outbound phone calls, as well as email.
• Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
• Use provided rebuttals to overcome objections.
• Address customer questions and concerns regarding their order while also managing account information.

Required Skills/Abilities

• Excellent communication and interpersonal skills with a friendly and confident phone manner.
• Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers.
• Computer literate and willingness to learn.
• Bilingual a plus.

Salary: $16.90 per hour plus bonus.

Monday-Friday in office position. Full Time preferred.