Entry Level - Call Center Rep (Veterinary)

ShotVet; Wekiwa Springs (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

ShotVet is seeking on-site Call Center Representatives to join our Longwood, FL team. The role handles calls and chats to assist pet parents with finding pop-up events, locating records, and purchasing products and packages while ensuring excellent customer care.

Ideal candidates enjoy helping people, communicate clearly, and are eager to learn about veterinary vaccines and products. Weekend availability is required, and the schedule includes part-time 20-25 hours weekly with shifts across

Qualifications

• Love for dogs and cats.
• Calm, helpful customer service attitude.
• Able to manage multiple calls and chats.
• Willingness to learn about veterinary vaccines and products.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer incoming calls/chats and respond to client inquiries and concerns.
• Provide accurate information about our services and products.
• Schedule appointments and coordinate with our field team.
• Maintain client records and update our database.
• Assist with administrative tasks as needed.

Skills

Love for dogs and cats

Help people calmly

Handle multiple calls and chats

Learn about vaccines and products

Excellent communication

Tools

Dialpad

Job description

Entry Level - Call Center Rep (Veterinary)

Longwood, FL, US

3 days ago Requisition ID: 4781

Entry-Level - Call Center Rep (Veterinary)

ShotVet is seeking skilled call center agents to work On-Site at our Longwood, FL office. Join our growing team of folks who help pet parents find our pop-up events, locate records, purchase products and packages, etc. We are one of the fastest growing companies in America!

Schedule:

Part Time - 20-25 hours per week

WEEKENDS REQUIRED. Hours of operation: 7am - 9pm

(Must be able to work 8-hour shifts Morning and Evening Shifts)

Responsibilities:

• Answering incoming calls / chats and responding to client inquiries and concerns
• Providing accurate information about our services and products
• Scheduling appointments and coordinating with our field team
• Maintaining client records and updating our database
• Assisting with administrative tasks as needed

Minimum Qualifications:

• Love for dogs and cats
• Enjoy helping people in a calm and loving way
• Can handle multiple calls and chats
• Desire to learn about different veterinary vaccines and products
• Excellent communication and interpersonal skills

Preferred Qualifications:

• Prior exposure to Dialpad
• Experience in a call center or veterinary setting
• Prior sales experience with metric expectations
• Bilingual in English and Spanish

WEEKEND WORK REQUIRED. NO REMOTE POSITIONS.