Outbound Customer Service Representative

Honolulu Freight Service Inc.; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

Honolulu Freight Service Inc. is seeking an Outbound Customer Service Representative (CSR) to coordinate outbound freight shipments primarily focusing on Eastbound Mainland and Inter-Island movements. The CSR will act as a communication link between customers and internal teams to ensure efficient processing and timely shipping.

The role requires clerical abilities and may involve prolonged sitting, data entry, and light lifting of office materials.

Qualifications

• Ability to coordinate and execute outbound freight shipments.
• Excellent communication skills with internal teams and customers.
• Proficient in clerical and administrative duties.

Responsibilities

• Coordinate outbound freight shipments for customers.
• Ensure freight is processed accurately and shipped on time.
• Maintain complete documentation from pickup to delivery.

Job description

The Outbound Customer Service Representative (CSR) is responsible for coordinating and executing outbound freight shipments for Xpress Trucking customers, with a primary focus on Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) freight movements. This role serves as a key communication link between customers, warehouse operations, dispatch, carriers, and internal billing teams to ensure freight is processed accurately, shipped on time, and supported with complete documentation from pickup through final delivery.

Physical Demands:

This position is primarily sedentary and requires the ability to perform clerical and administrative duties. The employee must be able to sit for extended periods of time, use a computer and telephone equipment for sustained periods, and perform repetitive hand and wrist motions (typing, data entry). The employee may occasionally be required to stand, walk, bend, reach, and lift or move office materials up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus.