Outbound Customer Care / Lead Generation Specialist

Window Depot Youngstown; Youngstown (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bonuses

PTO

Retirement plan

Career development

Job summary

Window Depot of Youngstown is hiring a Call Center Representative / Lead Generation Specialist to drive outbound outreach and schedule design consultations. This in-person role in Youngstown, OH offers a fast-paced environment with opportunities to grow through performance-based bonuses.

Ideal candidates are energetic, communicative, and eager to learn the home-improvement business. Interviews are happening this week for immediate hire, with competitive hourly pay and a team-focused culture.

Qualifications

• Excellent verbal communication and a highly professional phone presence.
• High-energy, detail-oriented mindset for a busy office environment.
• Motivation to learn with clear paths to leadership roles.
• Previous construction/remodeling experience is a plus, but we will train the right candidate.

Responsibilities

• Place outbound calls to spark interest in our home services.
• Set, confirm, and manage appointments for design consultants and field sales.
• Handle inbound calls, answer customer questions, and route to the right departments.
• Maintain accurate customer records in the CRM.
• Re-engage previous No Sale customers with follow-ups.

Skills

Communication

Drive Energy

Ambition

Construction exp

Job description

About the Role

Join the winning team at Window Depot of Youngstown! We are a growing, technology-driven home improvement leader specializing in premium windows, doors, baths, and siding.

This role blends the organization of an Administrative Assistant with the high-energy drive of an outbound call specialist. You will act as the vital first point of contact for our customers, serving as a key spark to help them launch their next dream home improvement project. If you have a proactive spirit, high energy, and an interest in growing your career, we want to talk to you this week

Primary Responsibilities

• Lead Generation: Place outbound calls to potential customers to spark interest in our top-tier home services.
• Scheduling Coordination: Set, confirm, and manage appointments for our design consultants and field sales team.
• Customer Support: Manage inbound calls, answer customer questions, and route them to appropriate departments.
• Data Integrity: Keep customer records perfectly detailed and updated inside our company CRM system.
• Sales Re-engagement: Reach out to previous "No Sale" customers to provide helpful follow-ups and re-engage them.

Secondary Responsibilities

• Provide administrative support to our Office Manager, general admin staff, and production teams.
• Support cross-functional logistics to keep customer projects moving smoothly from sale to installation.
• Maintain flexibility to assist with other operational and office management tasks as our business evolves

What We Are Looking For

• Communication: Exceptional verbal skills, a highly professional phone presence, and the ability to build rapport quickly.
• Drive & Energy: High-energy communicators who are detail-oriented and enjoy operating in a busy office environment.
• Ambition: Motivated individuals eager to learn facets of the business with clear paths to grow into future leadership roles.
• Experience: Prior experience in construction, remodeling, or home improvement is a plus, but not required-we will train the right candidate

Benefits & Culture

• Competitive base pay ($16.00 - $18.00/hr) plus rewarding performance-based bonuses.
• Paid Time Off (PTO) and retirement plan options.
• A collaborative, positive team focused on helping homeowners upgrade their spaces.
• Clear opportunities for professional development and career advancement

• Job Title: Call Center Representative / Lead Generation Specialist - Immediate Hire!
• Company: Window Depot of Youngstown
• Location: Youngstown, OH (In person)
• Pay: $16.00 - $18.00 per hour (based on experience) + Performance Bonuses
• Job Type: Full-time, Immediate Hire (Interviews happening this week!)