Delinquency & Recovery Specialist

Carolinas Telco Federal Credit Union; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Carolinas Telco Federal Credit Union in Charlotte, NC is seeking a Resolution Specialist to manage delinquent accounts, build repayment plans, and support members in resolving financial challenges. You will analyze account activity, coordinate with other departments, maintain accurate records, and ensure compliance with BSA and OFAC while upholding CTFCU policies.

This non-exempt role offers opportunities to strengthen recovery strategies and contribute to reducing delinquency while delivering

Qualifications

• Associate or bachelor’s degree in banking/finance is a plus or 2 years banking experience.
• Proven experience in secured/unsecured loan collections and recovery.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to analyze data and make informed decisions.
• Proficiency in using financial software and Microsoft Office Suite.
• Ability to work in a fast-paced environment both independently and as part of a team.
• Impact and results driven.

Responsibilities

• Monitor and manage delinquent accounts, including personal loans, auto loans and credit cards, to ensure timely payments.
• Contact members via phone, email, text and mail to discuss overdue payments and negotiate repayment plans.
• Maintain accurate records of all collection activities and member interactions/conversations, including skip tracing.
• Develop recovery strategies to minimize loss and maximize recoveries.
• Communicate with other departments within the credit union to resolve member issues and provide exceptional service.
• Collaborate with manager of account statuses and collection activities.
• Recommend accounts for charge off, repossession or other legal action and prepare files accordingly.
• Assist in the development and implementation of strategies to reduce delinquency and loss.
• Assist in projects as needed.
• Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Skills

Communication

Interpersonal skills

Problem solving

Data analysis

Banking experience

Microsoft Office

Financial software

Team player

Education

Bachelor’s/Associate in banking or finance

Tools

Microsoft Office Suite

Financial software

Job description

Carolinas Telco Federal Credit Union in Charlotte, NC is seeking a Resolution Specialist to manage delinquent accounts, build repayment plans, and support members in resolving financial challenges. You will analyze account activity, coordinate with other departments, maintain accurate records, and ensure compliance with BSA and OFAC while upholding CTFCU policies.

This non-exempt role offers opportunities to strengthen recovery strategies and contribute to reducing delinquency while delivering