Outbound Caller

Express Employment Professionals - Cincinnati East; Champaign (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Part-Time Customer Service & Administrative Assistant in Champaign, IL. The role focuses on light outbound calls, data entry, and day-to-day administrative tasks during a busy seasonal period.

The position emphasizes professional telephone communication, accuracy in records, and reliable office support in an office environment.

Qualifications

• Comfortable speaking with customers by phone.
• Strong verbal and written communication skills.
• Accurate data entry and typing skills.
• Basic computer proficiency.
• Attention to detail and organization.

Responsibilities

• Make outbound calls using information from the office.
• Communicate professionally with customers.
• Enter and update customer, policy, and office information.
• Maintain accurate records and organized files.
• Assist with general administrative duties.
• Support operations during the busy period (mid-Oct to mid-Dec).
• Utilize spreadsheets, customer management systems, email, and office software.

Skills

Customer service

Phone communication

Data entry

Attention to detail

Organizational skills

Independent work

Tools

Spreadsheets

CRM systems

Data-entry software

Office equipment

Job description

Part-Time Customer Service & Administrative Assistant

Location
Champaign, IL

Schedule
Monday, Wednesday, Friday
8:00 AM - 12:00 PM or 12:00 PM - 4:00 PM

Position Overview
A well-established insurance agency in Champaign is seeking a reliable Part-Time Customer Service & Administrative Assistant to provide office support during a busy seasonal period. This role is ideal for someone who is comfortable communicating professionally over the phone, enjoys working in an office environment, and has strong attention to detail.

This is not a high-pressure sales position. The primary focus is making light outbound calls, accurately entering information, and assisting with day-to-day administrative tasks.

Key Responsibilities

• Make outbound calls using information and guidance provided by the office
• Communicate professionally and courteously with customers
• Enter and update customer, policy, and office information in company systems
• Maintain accurate records and organized files
• Assist with general administrative and clerical duties
• Support office operations during the busy mid-October through mid-December period
• Utilize spreadsheets, customer management systems, email, and other office software

Qualifications

• Comfortable speaking with customers by phone
• Strong verbal and written communication skills
• Accurate data entry and typing skills
• Basic computer proficiency
• Strong attention to detail and organizational skills
• Ability to handle confidential information professionally
• Dependable and able to work independently

Technology & Equipment Used

• Computer and email systems
• Telephone systems
• Spreadsheets and data-entry software
• Customer management platforms
• Printer/scanner and filing systems
• General office equipment

What We're Looking For

• Friendly and professional phone presence
• Strong reliability and attendance
• Ability to follow established processes and procedures
• Someone who enjoys supporting customers and helping keep an office organized

#CHAMILOS